Strategic Quality Management
Quality and Business Improvement
Why take this course?
This course is ideal for graduates wishing to build a professional career in Quality and Business Improvement, as well as experienced professionals who want to develop knowledge, understanding and business management skills in Quality and Business Improvement. It will lead to an advanced qualification that will support your practical industry knowledge and experience.
The programme is taught part time over two years (both campus-based and distance learning) and is also available as a Postgraduate Certificate or Master's. Find out more about this course, our facilities and generous scholarships by attending one of our regular open evenings where you can meet teaching staff and current students. Alternatively, join our next online SQM information session.
What will I experience?
- A broad range of current theory and best practices covering operational, functional and strategic quality management.
- Critical thinking and self-directed study are important aspects of working at postgraduate level and the programme includes practical ways to apply in both academic and business settings.
- Learn from staff with a research background and consultancy experience, including links with industry.
What opportunities might it lead to?
The course provides you with a deep understanding of quality and its role in the organisation. You will learn techniques to make a significant contribution to an organisation's strategic vision for success. It will also help you in the effective implementation of policies in order to achieve customer focus and continuous improvement.
Our graduates are in employment in:
- Quality management roles
- Operations management
- Training and development
- Auditing and business process improvement.
Portsmouth Business School is a member of the European Foundation for Quality Management (EFQM) and the British Quality Foundation (BQF). On completion of the course, you will be able to use your qualification as part of your portfolio of evidence to apply for individual membership of the Chartered Quality Institute (CQI).
or apply now
- 2 years part time (campus-based), 2 years part (time distance learning). Start: September.
- 2018 entry requirements
- A second-class honours degree or equivalent in a relevant subject. Working professionals without an honours degree who have substantial relevant experience and the academic potential to achieve the award will also be considered. English language proficiency at a minimum of IELTS band 6.5 with no component score below 6.0.
UK/EU/Channel Islands and Isle of Man students
2017/18 entry: part time: £2,130 p/a*
Part time course is not eligible for Government Postgraduate Loan
2017/18 entry: part time: £4,430 p/a*
2017/18 entry: part time distance learning: £1,730 p/a*
Distance learning course is not eligible for Government Postgraduate Loan
*Tuition fee is subject to annual increase.
+44 (0) 23 9284 2991
- Operations and Systems Management
- Programme specification
Structure & Teaching
Our course is very flexible. You can study part time in Portsmouth in a classroom environment or by distance learning, supported by thorough online resources.
The postgraduate diploma comprises four units:
- Business Transformation through Quality Management introduces you to the fundamental concepts of Total Quality Management and Organisational Behaviour, focusing on the application of these concepts in the organisation. It includes driving a culture of continuous improvement and managing change.
- Business Operations – the Quality Management Perspective will give you knowledge of business systems for quality planning, quality standards and the benefits accruing from integrated management systems and their application in the workplace to generate organisational efficiencies. It shows you how tools such as SERVQUAL, FMEA, QFD and Benchmarking can help evaluate how an organisation is performing against their strategic vision and goals.
- Strategic Organisational Excellence looks at the links between concepts of excellence (as used by EFQM and other excellence models) and their use in the strategic management of an organisation. It explores issues raised by variations in culture and sector, both within the organisation and in its relationships with its stakeholders. It will also introduce you to Corporate Social Responsibility and Quality in the Supply Chain.
- Quantitative and Research Methods evaluates concepts of quantitative methods and the application of specialist statistics to aid decision-making within organisations. It also covers the theory and application of research methodologies to support organisational improvement activities.
Teaching and Assessment
The course uses a range of teaching methods including formal lectures, tutorials, in-class exercises and work-based assignments. Classes are interactive with the use of case studies and invited speakers. The University’s virtual learning environment (VLE) further supports your studies by hosting a range of activities and resources. We encourage and develop critical thinking and self-directed study, with academic support from University Tutors.
How are you assessed?
Performance in all units is assessed by coursework. The assessment comprises a mixture of individual and group work assessments, case study analysis, reports, essays and presentations. Individual and generic feedback is provided for all assessments.
Facilities & Features
During the course you will benefit from web, email or phone access to many of our facilities and services, including our virtual learning environment which hosts your background notes, further reading, and audio clips (teacher podcasts). Our student website will be your one-stop shop for all news, information and links to other services. You will have 24/7 online access to the University Library’s vast electronic book, journal and database collections will help you find the right resources for your studies.
We provide you with as much support as possible. There are tutors available to support your studies through online tutorials, email and telephone conferencing, along with a Study Support office to help you improve and develop your academic skills. You will also be assigned a personal tutor who will offer support and guidance throughout your studies.
Academic Skills Unit (ASK)
The ASK unit will help you become a successful university student. Our workshops are designed to improve a number of essential academic skills from essay writing and understanding plagiarism, to revision and exam techniques. This is a great way to refresh yourself on university study ensuring you perform to your full potential.
Modern, comfortable and a great learning environment, our library offers a wealth of information including 400,000 books, DVDs, maps and thousands of online ejournals and newspapers. Many electronic resources are available anywhere, 24/7 and our friendly staff are always on hand to help.
Budgeting for your studies
There may be extra costs arising from your studies which you will need to consider when planning your expenditure.
Some are common costs to all courses of study. These may include the cost of study texts, reference books, photocopying and computer supplies. Others relate to specific courses and may include field trips, materials and specialist equipment.
Careers & Opportunities
This course will improve performance at a professional and organisational level. In turn, it will boost your own career prospects by helping you to take the next step up the managerial ladder.
Our previous graduates have gone on to undertake a variety of roles in the Public and Private sectors including quality manager/director, quality engineer, quality adviser, quality analyst, quality consultant, quality environmental and health and safety manager, amongst others.
On successful completion of the course you are eligible to apply for Associate and Practitioner membership of the Chartered Quality Institute. You also may qualify for Chartered Quality Professional status through the qualification route, subject to satisfying the work experience criteria - at least five years' quality management or systems experience, two of which should be in a managerial or supervisory capacity (including the management of people, processes or systems).
One of the benefits of studying at Portsmouth is the support that we provide to our Master's and Research Degree students in career planning. Our careers and recruitment service can assist you in career research and finding employment opportunities. Help is also available if you wish to find a part-time job while studying your degree.
We offer our postgraduate students and alumni one-to-one appointments with a careers adviser, or an online service for those not able to travel back to the University. Our alumni can call on our career services for five years after graduation.
In addition, regular employability events offer you the chance to meet employers, find out about different career sectors and improve your applications or CV. The Graduate Summer Programme provides a range of guidance and employability seminars and workshops.
Benefits of Postgraduate Study
Regardless of whether you are seeking to build on your studies, further your career or pursue a career change, a postgraduate qualification adds to your achievement record.
- Postgraduate study may greatly improve your chances of getting that first break.
- Many graduate employers prefer the higher intellectual rigour displayed in postgraduate students.
- Recruiters for roles requiring specialist knowledge or research particularly target those with higher level qualifications.
- Postgraduate study shows you can take the challenge of in-depth study; acquiring transferable skills in team working and problem solving techniques.
- If you have a passion for a particular subject, postgraduate study can also be something undertaken as part of your own development at an appropriate time in your life.
Visit us or apply now
Online application form
Apply direct using our online form
Your application will be received by the University's Admissions Team before being transferred to individual departments for consideration and processing.
Postgraduate Information Days
We will confirm the dates of events related to 2018 entry soon. Visit the link below to get a reminder when booking opens.
Other opportunities to visit
Download our free walking tour PDF for a self-guided tour of the University. You can visit Monday to Friday between 8.30am and 4pm.
We have an open-door policy so you will be able to take a look in our buildings, speak to some of our support services and get a feel for the campus.
Can't get to Portsmouth?
If you can’t make it to Portsmouth, come and speak with us about the courses we offer and life and study in Portsmouth at one of the events we attend around the UK.
Staff from our International Office also regularly attend overseas exhibitions. To find out more about these and our visits to your region see our International Office exhibitions page.
If you are unable to visit us, contact the admissions team – see the 'Key Facts' section above for contact details.
Fees and Funding
Find out more about fees and funding available to you at Portsmouth.