Portsmouth Business School

Profile

Simmy Marwa

Simmy Marwa is a senior lecturer at Portsmouth Business School and the deputy leader of the MSc. in Business and Management and has served in various capacities in the academia: HBMeU, ECTQM (Bradford), Lancaster and Nairobi.

Simmy’s lecturing specialism is in strategic quality management and a research focus in the application of quality management/excellence concepts in the private and public sectors.

Publications

Marwa, S.M. (2011), "The Rapid Results Initiatives (RRIs) in Kenya: The missing loop", International Journal of Public Sector Management, (Under review),

Marwa, S.M. (2011), "The Roadmap to excellence for Kenya’s Higher education institutions", Total Quality Management and Business excellence, (Under review)

Marwa S.M., Keoy, K.H. (2011), "How to build corporate resilience: A quality Management Rapid Response Model", International Journal of Management (TBA)

Marwa, S.M., Keoy, K.H. (2011), "Is Corporate Social Responsibility Agenda Loosing Momentum with Recession", International Bulletin of Business Administration, Issue 10, pp.155-165.

Marwa, S.M., Keoy, K.H, Kwek, C.L., and Hassan, P. (2011), "The Criticality of Quality Management in Building Corporate Resilience", European Journal of Social Sciences, Vol. 18 (3), pp. 338-353.

Marwa, S.M., Keoy, K.H., and Hoh, S.C.L. (2009), "Is Excellence an Elusive Dream for East African Business Schools?", International Journal for Enterprise Network and Management, Vol. 3 (2), pp.93-111.

Marwa, S.M., Rand, G.K., Keoy, K.H., and Koh, S.C.L. (2009), "Sustaining Service Excellence, in the Insurance Industry: a Kenyan Perspective", International Journal of Value Chain Management, Vol. 3(3), pp.288-301

Marwa, S.M.,and Zairi, M. (2009), "In Pursuit of Performance-Oriented Civil Service Reforms (SCRs): A Kenyan Perspective", Measuring Business Excellence Vol. 13 (2), pp.34-43

Marwa, S.M., and Rand, G.K. (2008), "Where are East African Business Schools in the race towards World-Class status", e-Journal of Excellence in Education, Vol. 2 (1), pp.1-23.

Marwa, S.M. and Zairi, M. (2008), "Civil Service Reforms in Kenya", International Journal of Excellence in Public Sector Management", Vol.2 (1), pp. 1-21.

Marwa, S.M., and Zairi, M. (2008), "An exploratory study of the reasons for the collapse of contemporary companies and their link with the concept of quality", Management Decision, Vol. 46(9), pp. 1342-1370.

Marwa, S.M., and M. Zairi (2008), "Towards an Integrated National Quality Award in Kenya", The TQM Journal, Vol. 20 (3), pp.249 -264.

Marwa, S.M., and Zairi, M. (2008), "A pragmatic approach to conducting a successful Benchmarking expedition: Case of Dubai Holding Group", The TQM Journal, Vol. 20 (1), pp. 59-67.

Marwa, S.M (2007), "Pre-merger Service Quality Audits and the Due Diligence Process: Case of Apollo and Pan Africa Insurance Companies", The Journal of Academy of Taiwan Business Management Review, Vol. 3 (3), pp. 1-8.

Marwa, S.M . (2005). "Diagnosis and Improvement of Service Quality in Kenya’s Insurance Industry", The Insurer, Vol. 3 (1), pp36-8.

Tsoukatos, V., Marwa, S.M., and Rand, G.K. (2004), "Application of the SERVQUAL metric in the diagnosis and improvement of service quality in the insurance industries of Kenya and Greece", The Economic Archives, Vol. XVI, No.2, pp93-116.

Books

Marwa, S.M. (2010), Nurturing Corporate Excellence: Glimpses of Quality Challenges and Management in Contemporary Africa, Manuscript submitted for publication at the Jomo Kenyatta Foundation, Nairobi, Kenya (under review).

Marwa, S.M  (2010) Contemporary Risk Management, Manuscript submitted for publication at the Jomo Kenyatta Foundation, Nairobi, Kenya (under review).

Marwa, S.M . (2007), Essentials of Risk and Insurance, Jomo Kenyatta Foundation, Nairobi, Kenya.

Book Chapters:

Marwa, S.M . (2011), "The Criticality of Quality Management in Building Corporate Resilience", Quality Management, e-book, INTECH, Austria

Journal Editorial Boards

 Management Decision Journal,

 International Journal of Quality and Standards,

 The TQM Journal.