Academic Registry
The Information Disclosure and Complaints Manager
Complaints
The Information Disclosure and Complaints Manager is responsible for:
- operating the University's complaints procedures, involving complaints from both students and members of the public
- offering advice to students and staff on the operation of the University's complaints procedures
- monitoring, reviewing and, where necessary, revising the student complaints procedures
- working with the Collaborative Programmes Office to ensure each partner institution has equivalent procedures for dealing with complaints
Information disclosure
The Information Disclosure and Complaints Manager is also responsible for:
- supplying advice on the Data Protection Act and the Freedom of Information Act
- maintaining the University's publication scheme under the Freedom of Information Act
- responding to requests for information under either the Data Protection Act, Freedom of Information Act or Environmental Information Regulations
Useful information maintained by the office
- Subject Access Request form (Data Protection Act)
- Data Protection web pages
- Data Protection Policy
- Examination and Assessment Regulations
- Handbook of Student Regulations - Go to Section 10: Student Complaints Procedures
- Complaints - information for students
- Complaints - information for staff
- Complaints - information for members of the public
- Complaint form - Online version
- Complaint form - Word version
Internal links
- Academic Regulations Documentation and Guidance Notes
External links
- The Information Commissioner's Office for any information relating to the data protection and freedom of information legislation
- Office of the Independent Adjudicator for information on how to pursue a student complaint once the University's procedures have been exhausted
