Department of Student and Academic Administration

What does the Registry Counter do?

The Counter is the first point of contact for many queries regarding admissions, study, fees and complaints. We provide students with documentation for attendance and council tax purposes, and deal with queries from local government, police and recruiters. We also check international students' visas, qualifications and ID materials. A full list of services is below.

How to contact us: 

  • Walk in: University House (Ground Floor), Winston Churchill Avenue, Portsmouth PO1 2UP - map
  • Telephone: 023 9284 3426
  • Email:

Queries we can help with:

Academic enquiries:

  • All enquiries relating to UKVI
  • Admissions for Home/EU
  • Admissions for International Students
  • Enquiries relating to ICP
  • Tuition Fee Enquiry
  • Bursary Enquiry
  • Sponsor Enquiries
  • Withdrawal of Services
  • Exclusion Appeal Enquiries
  • Registration enquiries
  • Invoice enquiries
  • Student Loan problems
  • Graduation enquiries
  • Complaints
  • Regulation Appeals
  • Parchment Collecting
  • Transcript Enquiries
  • Jersey/Guernsey Cheque collecting point
  • Isle of Man Cheque collecting point
  • Ireland Cheque collection point

Documentation and verification:

  • Attendance Letter
  • Council Tax Letter
  • Chinese Embassy Letter
  • Bank Letter 
  • Military Exemption Letters
  • Cypriot Letters for Government
  • Verification Enquiries - Recruitment agencies requiring verifications of students who are applying for jobs, etc.
  • Council Tax Enquiries - From both student and Local Authorities
  • Police Enquiries – working under Data Protection Act.

International Students:

  • ID Checks (carried 4 or 5 times per year)
  • Passport Scanning
  • Visa Scanning
  • Qualification Checks
  • Pre-Sessional Programme enquiries and Invoice payment
  • International Deposit enquiries