Human Resources

Delivering Excellence

Practical Process Delivery

Format: An interactive session with a mixture of discussions, activities and group work.

Presenter: Dave Adams, Lead Interventionist, Portsmouth City Council

Time: 4 hours


The majority of work undertaken within the University is underpinned by process in some way or another.This session looks at how to analyse, redesign and implement change in processes to ensure that they are effective and deliver what really matters to customers whilst removing unnecessary steps and bureaucracy.

Using examples and scenarios that everyone can recognise and relate to, this session will provide the opportunity for group work and discussion throughout. We will cover how to study and map the ‘flow’ of work, how to analyse process design and how to apply these skills in the workplace. This will be achieved by providing information on how to recognise what ‘work’ looks like and why it looks like that; identifying what needs to change and ultimately how the change can be made and the learning from it embedded.


  • To establish why we need to improve processes and how to begin
  • To provide the skills to study and map the flow of work
  • To help delegates identify the opportunity to improve service which change offers
  • To provide examples of how this approach can be used in any service environment

Learning outcomes

  • To understand how to study and map a process
  • To be able to analyse the work that is done and the resources used to do it
  • To be able to identify opportunities for change and improvement