Human Resources

Delivering Excellence 

This year’s programme consists of eight workshops providing insight, skills and knowledge to support staff in delivering excellent service. These workshops are linked together by tasks and group work which delegates will need to undertake back in their departments between sessions.

The programme will begin with a launch event for successful applicants and their line managers on Thursday 12th January 2017. This ‘Setting the Scene’ session will include presentations from delegates who attended previous programmes, plus an introduction from Bernie Topham, our Chief Operations Officer and University Executive Board champion and will be followed by a networking lunch.

The final event, also to include managers, will be an opportunity for delegates to share their learning from the programme and the impact it has had in their area of work.  This event will consist of delegate presentations and has always been a really positive and inspiring event for all those taking part and attending.

If this is something you would like to be involved in then please click here to complete the Delivering Excellence Application Form and submit by Sunday 11 December 2016.

 

Programme 1

Title

Date

Time

Launch Event

 12.01.17 

 0900-1300

Customer Insight

 13.01.17 

 0900-1300

Practical Process Delivery

 17.02.17 

 0900-1300

Soft skills in the workplace and why they matter...

 08.03.17

 0930-1330

Essential Role of Equality & Diversity in Delivering Customer Excellence

 30.03.17 

 0930-1330

Workshop Session 1

 04.05.17

 0930-1230

Workshop Session 2

 23.05.17

 0900-1200

Workshop Session 3

 18.07.17

 0900-1300

Final Event

 25.07.17 

 0900-1700



Programme 2

Title

Date

Time

Launch Event

 12.01.17

 0900-1300

Customer Insight

 17.01.17

 1300-1700

Practical Process Delivery

 27.02.17

 1300-1700

Soft skills in the workplace and why they matter...

 13.03.17

 0930-1330

Essential Role of Equality & Diversity in Delivering Customer Excellence

 05.04.17

 0930-1330

Workshop Session 1

 15.05.17  0930-1200

Workshop Session 2

 08.06.17

 0900-1200

Workshop Session 3

 18.07.17

 1330-1730

Final Event

 25.07.16

 0900-1700