Human Resources

Staff Discount Portal

Frequently Asked Questions

Why do I need to request a University account for a staff member if I don’t need it for work?

I’m a new starter - how soon can I start using the portal?

What if I am not happy with the goods and/or services that I buy via the portal?

If I don’t wish to have access to the Staff Discount Portal who should I notify?

Do I need to change my password?

Is this site safe and secure?

How is fraud and misuse dealt with?

Can I register friends and family to have their own account?

Does the University pass any of my personal details to Sodexo?

Could I continue to pay my own membership fee if I left the University?

Now that I have set up an account on the Portal, I am being given the option to add another email address, will this affect my ability to log in?

What information will Sodexo share about me with the University?

Can I donate to a charity rather than use the portal?

How will this affect the existing Childcare voucher scheme?

Why do I need to request a University account for a staff member if I don’t need it for work? 

The University account automatically confirms to provider of the portal, Sodexo, that you are current member of staff.

I’m a new starter - how soon can I start using the portal?

As soon as you have a University Account

What if I am not happy with the goods and/or services that I buy via the portal?

Your contract for the purchase of goods and/or services is with Sodexo and not with the University.  The terms and conditions under which you will make your purchases from Sodexo can be accessed on the Discount Portal site. These explain your rights in relation to unwanted or defective goods.  It is important that you read and understand these terms before you make your purchase.  Any issues with goods and services purchased should be taken up directly with Sodexo.

If I don’t wish to have access to the Staff Discount Portal who should I notify?

You should contact the IS Service Desk.

Do I need to change my password?

No, your login is the same as the one you use at the University and software automatically checks you are a current staff member

Is this site safe and secure?

A key security feature is the connection between the user and the site is encrypted; this is a key security feature of the portal

How is fraud and misuse dealt with?

The site is open only for people residing in the UK who are aged over 18. Only one account is allowed per person. Sodexo provide reliable security systems for detecting misuse or suspicious activities. If Sodexo tracks anyone violating the Terms and Conditions in any way, the account of the member will be suspended without any prior notice and no cashback will be paid to them. In most cases, Sodexo’s systems will automatically suspend members found to be involved in suspicious activities.

Can I register friends and family to have their own account?

No, this portal is only for University employees

Does the University pass any of my personal details to Sodexo?

No, when you log in Sodexo automatically asks the University to confirm you are eligible to have access but no other personal details are shared. To take advantages of any of the offers on the Portal will require you to add personal details as requested.

Could I continue to pay my own membership fee if I left the University?

Membership is only available through employment with the University of Portsmouth

Now that I have set up an account on the Portal, I am being given the option to add another email address, will this affect my ability to log in?

You can choose to add an email address to your account for order confirmations, special offers etc. but it won’t be used for logging in.

What information will Sodexo share about me with the University?

Nothing personal about you will be shared with the University apart from whether you have registered with them. Sodexo will provide the University with the number of staff who have registered, overall spend through the portal and most popular discounts

Can I donate to a charity rather than use the portal?

This is not possible as the Discount Portal is not like the Compliments Card that had a lump sum value we could redirect to a charity.

How will this affect the existing Childcare voucher scheme?

Staff who are in receipt of childcare vouchers will continue to receive them from Edenred. Should these arrangements change, staff will be notified.

If your query has not been answered above and you need any further assistance please contact:

  • My Discounts provider helpline on 01908 352133 (Mon-Fri 9am-5.30pm)
  • IS Service Desk for login and access queries on 02392 847777.