University Secretary

Student registered with a Collaborative Partner Institution

The University cannot intervene in complaints that a student registered with a Collaborative Partner may have, unless the complaint relates to some act or omission by the University itself as part of the partnership.

If you are registered with a Collaborative Partner of the University and wish to raise concerns with the partner institution you should use the partner’s complaints procedure which (should be / is) available on their own websites.

If your complaint concerns something the University should have done but has not, or has done in a way that does not meet your expectations, you should first raise the situation informally with staff in the Collaborative Partners team within the Quality Management Division of the Academic Registry, details of which can be found in the Other Sources of Help section.

If you do not believe that the suggested resolution is appropriate, you may submit a formal complaint to the Complaints department either by post to Complaints department, University House, Winston Churchill Avenue, Portsmouth PO1 2UP, or  by email to complaintsadvice@port.ac.uk or by completing the online student complaints form.