University Secretary

Useful documents and links

You may find the following documents / links helpful in making a complaint to the University:

• Student Complaints procedure 2012
• Applicant Complaints procedure
• Guide to making a formal complaint
• Handling student complaints – guidance notes for staff
• Online complaints form
• Annual statistics – Please contact complaintsadvice@port.ac.uk with any queries
• Link to OIA Annual letter – This letter provides contextual information for the handling of complaints made about the University of Portsmouth to the Office of the Independent Adjudicator for Higher Education (OIA), and their outcomes following OIA investigations
• No UPSU leaflets online