International Office

Arrival in the UK

Arriving at Heathrow Airport

The Airport Pickup booking system is now closed. We will not be accepting any further bookings. If you have any problems or queries, please email

For students who have booked a pickup please read the following instructions carefully:

  1. You should have an email confirming your booking. This provides the date and time of your pickup. Please note it can take up to 3 hours to go through immigration & customs, therefore the time slot we give to you may not be as early as you expected.
  2. If you arrive at Heathrow Terminal 1 or 2, it is a short walk to Terminal 3. If you arrive at Terminal 4 or 5, there is a free shuttle bus to take you to Terminal 3.
  3. The Airport Pickup service is for International and EU students only. Family and friends cannot use this service and will have to arrange to use public transport. Please see options in the next section below.
  4. For any enquiries related to your airport pickup please email

Missed the Airport Pickup Service?

We advise you try to organise your arrival to coincide with the airport pick-up times above. If you arrive at Heathrow on another day, you will have to make your own way to Portsmouth.

DO NOT TAKE AN AIRPORT TAXI FROM HEATHROW TO PORTSMOUTH AS THIS COULD COST APPROXIMATELY £200. If you decide to take a taxi, please contact one of the following companies in advance:

You can also travel to Portsmouth from Heathrow Airport by coach:

  • From: Heathrow Airport Central Bus Station or your arrival terminal
  • To: Portsmouth Harbour ('The Hard') Bus Station

Direct coaches to Portsmouth take approx 2.5 hours. You can purchase your tickets in advance online at National Express or on the day at the Central Bus Station ticket desk (however there may be long queues and you may not get your preferred time of travel).

Please Note: Once you arrive at Portsmouth Harbour Bus Station, you will need to take a taxi from there to your destination in the City, so please ensure that you have sufficient cash with you (approx £5 to £10, depending on your destination).

Arriving after opening hours