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Frequently Asked Questions

The Library ground floor refurbishment project will bring significant benefits next year and beyond, but unfortunately it will result in some inconveniences in the short term. On this page we will try and address matters of concern. Please note that new issues could arise, and this page will be updated to reflect this. We will also keep you informed of any changes as well as ongoing progress via our blog and social media channels.

1 General matters

2 Access to printed materials

3 Access to spaces

4 Access to services

5 Effect on specific user groups

5.1 Additional needs students

5.2 Postgraduate taught students

5.3 Lecturers and other staff

5.4 PAL & other external members

 

1. General matters

1.1 - Why are you altering the building?

We are altering the building in response to student feedback asking us to provide more computers, more study spaces and more plugs. We are also taking the opportunity to increase the size of the cafe and provide a shared help desk for IT and Library enquiries on the ground floor which will enhance the student experience.

1.2 - How will I be able to get into the Library if the ground floor is being remodeled?

You will get into, and out of, the Library through temporary entrances located at the Cambridge Road and Ravelin Park ends of the building. These entrances will be well signposted from the current entrances and we will continue to have a Security Officer in the Library to ensure your safety.

1.3 - When will the Library be open over the summer?

The Library will be open from 0900–2000 Monday to Friday and 1000–1600 on Saturday with staff to help you available from 0900–1700 Monday to Friday and 1100–1500 on Saturday.

1.4 - Will the Library be noisy whilst the work is going on?

Yes  but we will try to keep this to a minimum and will inform you when it is going to be particularly noisy.

1.5 - Where will the toilets be located?

The toilets that will be available to you when you are using the Library will be the ones at the Ravelin Park end of the building.

1.6 - What will be available in the Library?

All of the current services that we offer will continue to be available from the Library or from alternative spaces in the University except for Netbook loans and bookable Group Study Rooms. If you have any questions about specific services check this FAQ to see if we have already answered it or get in touch with us.

1.7 - How will I know what's happening so I can anticipate and plan around any changes?

We have a section on the Library website dedicated to the refurbishment and as information becomes available we will be updating this. We will also be communicating through the Faculty Librarians, the Students Union as well as through our blog, Twitter and FaceBook. Library staff will also be happy to answer any question that you have.

1.8 - Why will the building work not be completed during the summer vacation?

The refurbishment project involves a considerable amount of mechanical and electrical engineering work some of which is complex such as the installation of fan coil units into the ceiling and wall to provide cooling for the space and laying cabling for power, data, lighting and security features such as cctv and fire equipment. We are also bringing in new shelving and new furniture throughout and this takes a considerable amount of time to install which is why the work cannot be completed fully within the summer vacation. We have worked to compress the program as much as possible.

1.9 - I am a student returning next year.  How can I expect to benefit from this remodeling project?

There will be over 200 more study spaces, 160 more computers, a much larger cafe and many more plugs for you to charge your own devices with. There will be improved wireless access, a single IT/Library help desk to answer your questions and we are adding 2 group study rooms for you to book and use. There will be presentation facilities on the ground floor and 150 more laptops for you to borrow, We are introducing a social learning zone in the building along with an increase in group study spaces and by lowering the height of the shelves we will let more natural light into the space creating a much nicer study environment.

1.10 - Will the new building have better control over noise, temperature and lighting?

Yes the air handling system is being enhanced as part of the project and this includes installing fan coil units in the ceiling to provide cooling for the ground floor and we will recalibrate the system for the other floors to provide a more even temperature throughout the building. In addition the control system is being updated to ensure that we do not heat and cool the space at the same time and to give greater control over the temperature.

We have worked with an acoustic engineer to understand the noise issues in the building both currently and after the remodeling and will continue to do so following the work to minimise noise disruption to the upper floors of the building.

The layout of the ground floor has been designed to let in natural light but reduce the glare from the windows on the computer screens and we will be looking at the use of blinds and solar shading as we learn about the building.

2. Access to  printed materials 

2.1 - Is the Library effectively going to become a digital library during the remodeling?

While the digital collections will be important during the remodeling and will not be affected by the works we are not moving to become a purely digital library as you will still be able to consult and borrow print and audio visual material. We will be moving the self-service kiosks to areas 1B and 2B to allow you to borrow material, to check your library account and to pay charges using the chip and pin devices.

2.2 -  Will I be able to borrow books over the summer?

Yes you will be able to borrow books over the summer. The books in the 700–999 range in areas 1B and 2B will be available for you to browse. You will be able to request all other books through the reservation system and we will collect them for you within 1 working day (Monday–Friday). Unfortunately access to that stock in the 001 - 329 range is very restricted. If we are unable to meet the request from our own stock, we will seek an electronic copy or supply a copy from another library, in which case we will not always  be able to meet the request within one working day. Self-service kiosks will be available on each floor for you to borrow your books.

You may also find it useful to take advantage of the SCONUL access scheme allowing you to use other libraries.

2.3 -  How do I reserve a book?

Over the summer you will be able to reserve any book through the Library Catalogue. To do this first search for the book you need and then once you’ve found it click on the “Reserve this item” button and follow the instructions on screen. Any member of Library staff can show you how to do this if you’re not sure.

2.4 - How do I get items that I can’t reserve online (eg. Printed Journals)?

Use our online request form. Complete your details (if you have a current library account, supplying your library number will help us) and as many details as possible about the journal, book or DVD you would like to consult. Any member of Library staff can show you how to do this if you’re not sure. We will attempt to collect your request for you within 1 working day (Monday – Friday). Unfortunately access to that stock in the 001 - 329 range is very restricted. If we are unable to meet the request from our own stock, we will seek an electronic copy or supply a copy from another library, in which case we will not always  be able to meet the request within one working day.

2.5 - Where will I be able to collect material I’ve requested?

You will be able to collect the material you’ve reserved or requested from the Group Study Rooms in area 1B.

2.6 - What do I do if I don’t know what books and journals I need to help me with a specific topic?

Talk Library staff at an Information Desk or contact us by email, phone or online chat. Detailed help is also available from the Faculty Librarians and the Assistant Faculty Librarians and contact details can be found on our subject pages.

2.7 - Why aren't my books being moved into my department so I can browse them and use them as easily as usual?

There are two main reasons why we are not moving books to departments during the remodeling. The first is that this would make it very difficult to offer a retrieval service with an acceptable collection time. The second is related to space, the Library holds over 380,000 books many of which cross subject boundaries which would make it difficult to determine the correct department to send them to and secondly no department has the space available to store the number of books that you would need.

2.8 - I like to find a shelf mark and browse the shelves to find the books I want.  Will I still be able to do this?

Unfortunately in most instances it will not be possible to browse the shelves for the material you want but you can do subject searches on the catalogue which will give you a list of books in the subject area similar to how browsing the shelves works. Any member of Library staff will be able to show you how to do this.

2.9 - Why are students whose subjects are shelved in Areas 1B/2B  allowed to see and browse their books when no one else can?

While the majority of the project is concerned with the ground floor of the building we will be doing work which will make it unsafe for clients to access areas 1A & C, 2A & C. On the first floor we will be knocking a wall down and replacing it with another wall containing fan coil units while on the second floor we are doing work on the plant room which is on the roof. Affecting both floors will be work to modify the ducts associated with the air handling system. The size of the Library collection means that it is not possible to fit all books into the areas of the building that will be safely accessible to clients.

2.10 - My lecturer tells me to read a book for the next week.  Will you deliver what I need in time or must I buy all my books?

Our aim is to collect requested items within 1 working day of the request so you should be able to access material you have been advised to read. In addition to this we will be making the 4 hour loan books reference only and will not allow the 1 day loan items to be renewed this summer - both of which will increase the availability of key texts. We do not anticipate a situation where you will need to buy more books than you would normally do as we also have a scanning service available for individual articles and chapters that lecturers will be able to use.

2.11 - How will priority be decided when more people ask for the same book than there are copies available?

- Will I be disadvantaged because others who use a laptop in lectures  can order books mid-lecture while I am trying to listen?

- As a lecturer  I am concerned that students will stop listening during lectures while competing to order books online before anyone else.

We will prioritise the requests on a first come first served basis however we are taking a number of steps to increase the availability of key texts during the remodeling:

  • it will not be possible to renew 1 day loan items during the summer
  • we will make all of the 4 hour loan items reference only which means both will be more readily available to you.
  • where we experience high demand for a particular item we will make at least 1 copy reference only so that it is in the building
  • if items are on loan and not available electronically we will request a copy from another library on inter-library loan.
For individual articles and chapters the Library has provision to scan these and make them available through the unit reading list which again will significantly increase availability and would enable students to concentrate on the teaching rather than worrying about accessing the item. Please contact your Faculty Librarian to discuss this or the management of specific items in the collection.

3. Access to spaces

3.1 - Where will alternative study space(s) be made available?

The study areas 1B and 2B will continue to be available in the Library as will the Postgraduate Suite.

Staffed open access facilities will be provided in Richmond Building and Burnaby (until the end of July). We are working with the University to source other spaces for you to study in and will provide updated lists on the Library website.

3.2 - Will I be able to access a computer in the Library over the summer?

Yes, computers are available in both of the study areas for you to work on and both areas have wireless and sockets if you wish to use your own devices.

3.3 - Will alternative study spaces have computers and enough power and data sockets for me to use?

Yes the spaces that we will be using in the Library and Richmond Building are well equipped with power points and have good wireless coverage if you want to work on your own device. A small number of computers and Library catalogues will be available in areas 1B and 2B if you prefer to use them.

3.4 - Will I be able to access a Group Study Room during the summer?

Unfortunately it will not be possible to book a Group Study Room over the summer as they are needed for storing books awaiting collection and for delivering services such as large format scanning.

3.5 - Will the Postgraduate Suite be open over the summer?

Yes the Postgraduate Suite will be open the same hours as the Library over the summer but there will be some noise.

3.6 - Will it be possible to hold cake sales in the entrance this during the summer?

These activities take place in either the foyer or the atrium of the building and unfortunately neither area will be available during the work and for safety reasons it will not be possible to provide this service in the open areas of the building.

4. Access to services

4.1 - Will your e-resources be available to us wherever we are during the summer?

Yes the work that we are doing in the Library will not affect the e-resources so the majority of them will be available to you wherever you are. If it is a campus only resource get in touch with us and we’ll help you access it.

4.2 - How will I be able to get help from the Library over the summer?

Yes it will be as easy as usual to get in touch with a member of Library staff as we will continue to offer an enquiry point in each open area of the building along with a comprehensive telephone and online chat help service. We will endeavour to have staff roaming in the building to answer any immediate queries and a member of staff based in the Richmond Open Access area

4.3 - How can I get in-depth help fom my Faculty Librarian to assist with my (dissertation) research?

Faculty Librarians will primarily be based within Faculty spaces during the summer but you will continue to be able to contact them by email and telephone to make appointments to see them either in the Library or in another location.

4.4 - How will help and support services from the Library be made available in the alternative study spaces?

We will provide a member of staff in the Richmond Open Access area as an additional point of support and will operate telephone and online chat help service throughout the opening hours of the service to provide support options for anyone using the service from whatever location they are in.

4.5 - I need to use the Bloomberg terminal for financial analysis. Will I still be able to do so

Yes the Bloomberg terminal will continue to be available in the Library and any member of staff will be able to show you where it is located.

4.6 - Will I be able to photocopy material in the Library during the summer?

Yes we will be moving a black and white copier to area 1B and the colour photocopier to area 2B, in addition we will move the microform reader to one of the open areas of the building and will also provide a scanner on each floor to cover different forms of reprographics.

4.7 - I need to access items from the Archive and speak to the Archivist. How will I be able to do this during the summer?

The Archivist will continue to work her normal hours during the summer and can be contacted by email or by telephone. Archive material will be requested through the Archivist who will collect the material and arrange for consultation in one of the Group Study Rooms. This service will only be available during the working hours of the Archivist.

4.8 - I have some overdue fines but prefer to pay by cash. Will this be possible?

Yes it will be possible to pay charges with cash if you wish to do so and any member of staff will be able to help you with this.

5. Effect on specific groups of Users

5.1 Additional needs students

5.1.1 - Will I be able to use the Library if I am in a wheelchair?

Yes room 0.37 on the ground floor next to the Postgraduate Suite will be available to anyone in a wheelchair and if you have requested items then Library staff will deliver them to you in that room. Access to this room is through the current Ravelin Park entrance

5.1.2 - As a disabled student with lectures near the Library will I have to travel further than other students to access Library services?

No you will not have to travel further to access Library services than other students as they will be delivered from the same buildings but possibly different locations within the building such as the pooled space teaching rooms on the ground floor close to the Postgraduate Suite.

5.2 Postgraduate taught students

5.2.1 - I am a postgraduate student completing my dissertation/thesis for September.  How will I benefit from this remodeling project?

The scheduling of these works for the summer period means that as a student finishing in September you will not directly benefit from the remodeling project however we have taken every possible step in designing our service continuity arrangements to ensure that you are not disadvantaged by the project either. If you do have any concerns about how you will use the Library during the summer please speak to your Faculty Librarian or any member of Library staff who will be able to help you.

5.2.2 - I am trying to finish my dissertation. Where are the alternative computing and printing (inc. large format printing) facilities?

An alternative Open Access area is being provided in Richmond Building which will include printing facilities and large format printing will be available in the Eldon Building over the summer. The Postgraduate Suite will remain open with access to the computers there and a black and white printer will be moved to area 2B in the Library during the works and this will provide printing up to A3 in size.

5.2.3 - Where will I collect the inter-library loan that I have ordered?

Inter-library loans will be collected from the Enquiry desk in area 1B.

5.3 Lecturers and other staff

5.3.1 - Can lecturers recall  textbooks to the Library open area for students to collect to do required reading for the next seminar?

We have increased the availability of key texts in a number of ways including making 4 hour loan items reference only and stopping renewal of 1 day loan items during the summer and where items have high demand we will make at least 1 copy reference only. We also have a scanning service that will make individual articles and chapters available on unit reading lists. With all of these services there should be no difficulty in students accessing key readings so it will not be necessary to recall all items of key texts.

5.3.2 - Where can I go for large format scanning services?

The large format scanning service will operate from one of the Group Study Rooms in the Library.

5.3.3 - Where can I get advice from the Map Librarian?

The Map Librarian will be based in the Library and can be contacted by email or telephone to arrange an appointment. Map Library items will be accessed by way of a request through the online request form and will be made available for consultation in one of the Group Study Rooms.

5.3.4 - Will the remodeling impact on Library inductions?

The remodeled building is due to be handed over to the Library on 29th September but we are recommending that the two teaching rooms in the Library are not booked during October to ensure that teaching sessions such as inductions do not have to be rescheduled at short notice. Therefore inductions planned for before this date will need to take place outside of the Library however full details of the services available will be offered and once the building is open we will be offering orientation tours for all staff and students.

5.3.5 - Will I still be able to get help with my Reading Lists and scanning articles during the summer?

Yes we will continue to provide the reading list and scanning services during the remodeling and you should speak to your Faculty Librarian in the first instance regarding this.

5.4 PALs & other external members

5.4.1 - I am a lecturer at an affiliate college or at ICP - can my students still use your Library facilities during the remodeling?

Yes your students are welcome to continue using the Library during the remodeling and they will be able to request items in the same way as other students. If you are wishing to arrange a group visit then please speak to the Library in advance so that we can ensure that material you may wish to use is made available. If you wish to arrange for a set of material to be made available to your students in another location please speak to Sue Stevenson in the first instance.

5.4.2 - I am a SCONUL member and a distance learner at another University.  Can I use the Library and books during the remodeling?

Yes you will be able to access the service during the remodeling and make use of the request service. It would be useful if you completed the online request form or contacted the Library regarding a reservation prior to your visit so that the material can be made available for you to consult.

5.4.3 - I am an external reader.  How will the remodeling affect me?

You will continue to be able to use the Library during the remodeling and will have access to the request system so apart from a more limited amount of study space the remodeling should have little practical effect on your use of the Library.

5.4.4 - I am a paying external reader.  How will the remodeling affect me?

You will continue to be able to use the Library during the remodeling and will have access to the request system so apart from a more limited amount of study space the remodeling should have little practical effect on your use of the Library. 

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