Do You Have a Problem with your Login?
If you are having trouble logging into an e-book or e-journal, first check to see if it is a known problem. The required service may be down for maintenance or unable to support your client software (eg. a particular web browser).
Next, if the service requires you to use your University login, check that you are entering the correct username and password. You can do this by trying to login to Moodle or the Student Portal. If you are successful, then the problem does not lie with your University login details.
If you cannot login to these services, then you have forgotten or mis-typed your username and/or password.
See the Information Services website, or contact the ServiceDesk@port.ac.uk ext. 7777 or +44 (0)23 9284 7777 to receive a new password or have your account re-set.
New Students
When you recieve your login details, for security reasons you need to change your password. You can do this, and more on the Information Services website.
If you don't change your password, and start to login to resources, you may be locked out of your account.
