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Chat with a Librarian

You can chat to a librarian 24/7. We provide a locally staffed service between 9am and 5pm Monday to Friday and offer an out-of-hours service evenings, weekends and bank holidays. You can access this chat service page using the  icon at the foot of all our web pages - including this one. If you're outside the UK, check the local time before attempting to chat.

The chat service may occasionally be unavailable due to scheduled maintenance or system upgrades. Please check the Known Problems page for more information. You can email or use our online enquiry form Email and enquiries submitted using the online enquiry form are checked on a regular basis between 9am and 5pm Monday to Friday (excluding Bank Holidays). You should expect a response within 48 hours within these constraints.


Having problems connecting to chat? Please email with your enquiry, but we are also interested to know whether you are using a PC/laptop/ mobile device to access online chat and whether you are using it on or away from the University campus so we can investigate any problems.

Please note: Your online chat session may be monitored and stored for training and quality purposes
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