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Halls of Residence

Facilities and services

The following services are provided in Halls of Residence:

• Postal service
• Lost your keys or locked out
• Information Services
• Launderettes
• Bicycle compounds

Please make a note of the postal address for your Hall of Residence.

Postal service

How do I receive letters?

Guildhall Halls, Rees Hall and Burrell House
All mail delivered in the above Halls is distributed to the appropriate mail boxes located in the foyer of each building, for which you have a key on your key ring.

Langstone Student Village
All mail for Langstone Student Village is delivered to reception staff who will sort it and place it into the kitchens in each building.

Receiving money or valuable documents

If you are receiving money or valuable documents, including bank cards, please request that they are sent by registered or recorded mail to ensure their safe delivery.

How do I receive parcels and Special Delivery items?

Guildhall Halls
If these items are sent using Royal Mail, you will receive a collection slip in your mail box.  Your parcels can be collected at the Royal Mail office on Slindon Street (in the city centre, behind Debenhams).  The collection office is located on the left hand side of the building, NOT the post office main entrance. You will need your Halls ID card as proof of identity address.

For all items delivered by couriers, Halls staff will accept these on your behalf and e-mail you to collect them from Bateson Hall reception.  Bring your Halls ID card with you.

Rees Hall and Burrell House
Rees Hall and Burrell House staff will accept parcels and special delivery items on your behalf and email you to collect them from reception. Please bring your Halls ID card with you.

Information on postal charges

For information about postal charges and general post information, please go www.royalmail.com.

What if my family overseas wants to send me food parcels?

There are rules about bringing food into the United Kingdom. These are legal issues you or your family need to be aware of.  You can find more information at the Department for Environment Food and Rural Affairs website.

Please note that illegal or suspicious food parcels may be reported to Customs and Excise.

What happens to my mail when I leave Halls?

When you leave your Hall at the end of your contract, any mail received will be returned to the sender. It is your responsibility to ensure that you have all mail re-directed in good time.

Halls postal addresses

Check your correct postal address below. When you write your address, make sure you include your Halls name, your room number and postcode.

Lost your keys or locked out

If you lose or forget your key/fob, ask at reception for a Hall Porter to allow you access to your room. If it is out of hours, contact a Security Officer. They will need to check your Halls ID card before they let you in to your room.

To be as fair as possible, we provide a door opening service to allow you to settle in and familiarise yourself and adjust to your new home for the first three weeks of the academic year. After this time there will be a charge each time you require access to your room to cover staff time.

It is your responsibility to ensure that your door access fob is in your possession when leaving your flat/bedroom. Lost keys are chargeable.

Halls Information Services

If you are living in Halls you can use the free, reliable, high speed internet (ResNet) connection so you can surf the net, access student phone and TV services as well as connect your games console to the web.
For more information please go to

• ResNet
• Student television
• Student telephone

ServiceDesk

The ServiceDesk provides a single point of contact for all your IT related problems and queries. It is available from 8.00am - 5.15pm, Monday to Thursday and 8.00am - 4.30pm on Friday.  Outside of these hours, IT assistance is provided by an out-of-hours team.
T: 02329 847777
E: servicedesk@port.ac.uk
W: www.is.port.ac.uk/Halls

Television licence

If you live in Halls and watch live television, either on a computer or on a normal television using the Freewire set-top box, you will require your own TV licence by law.
You are not covered by the Hall’s or your parent’s licence. The TV licensing agency does check and can fine you for not having a licence.  You can find out more about TV licences for students on the TV Licensing website.

Launderettes

The Halls of Residence launderettes offer competitive prices to our residents. The Halls launderettes are approximately 50 per cent cheaper than local launderettes.

It is easy to use the Halls launderettes: you only need your top-up card and you are ready to go.  

However, please note that you cannot use top-up cards at the launderettes in James Watson Hall, Margaret Rule Hall and Trafalgar Hall, where the machines are coin operated.

Check out machines availability online

Before setting out to do your laundry you can view availability of washers and dryers in your launderette online at  www.circuitgroup.com/viewportsmouth.

How does the top-up card work?

You can find out how to use your top-up card at www.circuitcardtopup.com/21/portsmouth/instructions.
You can view the terms and conditions for the use of top-up cards at www.circuitcardtopup.com/21/portsmouth/terms-and-conditions.

Where can I buy a top-up card?

You can buy top-up cards from vending machines located at Bateson Hall reception, Langstone Student Village reception, and Rees Hall launderette.

How can I recharge my top-up card?

When you need to add more money to your top-up card, please go to www.circuitcardtopup.com/21/portsmouth.

Where is my Halls launderette?

Guildhall Halls

Bateson Hall
In the basement of the reception block (card-operated machines).

Harry Law Hall
Inside the Hall basement car park next to the car park entrance (card-operated machines).

James Watson Hall
Two launderettes located in N and D block on the first floor (coin-operated machines).

Margaret Rule Hall
Three launderettes located on the 2nd floor, 4th floor and 5th floor (coin-operated machines).

Trafalgar Hall
Situated on the ground floor to the left, just before you exit the building (coin-operated machines).

Rees Hall and Burrell House

One launderette for use by both Rees Hall and Burrell House, located on the first floor of Rees Hall adjacent to the lift (card-operated machines).

Langstone Student Village       

Two launderettes located between East and West blocks and in the Village Centre, adjacent to the restaurant(card-operated machines).

Bicycle compounds

Each Hall of Residence has a secure bicycle compound where you can store your bicycle, but please note that Halls insurance does not cover bicycles. Please take out your own insurance cover, Endsleigh Insurance will quote a fee for you online.
Be safe, at Halls we recommend you to:

• Always use a ‘D’ lock to secure your bike, even in a secure compound.
• Get your bicycle registered and marked. 
• If your bicycle is stolen, report it to Halls reception or Security, who will assist you in obtaining a police crime number so you can make an insurance claim.

For more information on keeping your bicycle safe, please go to www.port.ac.uk/saferstudents.

Locations

You can find the secure bicycle compounds at Halls of Residence in the following locations:

Bateson Hall and Harry Law Hall
There is one secure compound shared by both Halls and located in Harry Law Hall basement entrance, just inside the car park entrance on the right hand side. You will need your campus card to access the compound.  Before using the compound for the first time, please go to Bateson Hall reception and ask staff to activate your card for access.

Burrell House
There is one secure compound under the entrance stairs in Burrell House car park.  Before using the compound, please collect a key for the padlock from reception.

James Watson Hall
There are two secure compounds to the rear of the building, on the ground floor, under the fire escape from D and A blocks podiums (next to the refuse bin sheds).  You will need your campus card to access the compound.  Before using the compound for the first time, please go to Bateson Hall reception and ask staff to activate your card for access.

Langstone Student Village
There is one secure compound entrance, located to the right of the reception entrance as you approach it.  Before using the compound, please obtain a key from Langstone reception.

Margaret Rule Hall
There is one secure compound and access is using the door to the right of the North entrance (opposite the railway station).  You will need your campus card to access the compound.  Before using the compound for the first time, please go to Bateson Hall reception and ask staff to activate your card for access.

Rees Hall
There is one secure compound on the right hand side of the building, directly outside the entrance to the car park.  Before using the compound, please collect a key for the padlock from reception.

Trafalgar Hall
There are two secure compounds with the entrances to the left and right of the main Hall entrance. Before using the compound, please obtain a key from Bateson Hall reception.