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• Academic Skills Unit (ASK)
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  • Introduction to Halls
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    • Damages dispute procedure
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• University Chaplains

Support services

Reporting problems

Experiencing a problem/defect with facilities or services within your room/flat kitchen

For all matters relating to facilities/services please visit or contact Reception in the first instance.

Rees/Burrell students can also email details of problems to reesburrell-maint@port.ac.uk. Please remember to give your room number and full details of the problem.

Emails sent outside office hours Monday-Thursday will not be replied to until the next day. Emails sent after 4.00pm on Friday will not be replied to until the following Monday at the earliest. So if the matter is urgent please visit reception.

Langstone Student Village students can also email details of problems to langstone-maint@port.ac.uk.  Please remember to give your room number and full details of the problem. 

Emails sent outside office hours Monday-Thursday will not be replied to until the next day. Emails sent after 4.00pm on Friday will not be replied to until the following Monday at the earliest. So if the matter is urgent please visit reception.

The email reporting service is not currently available for Guildhall halls students.

Experiencing a problem with your neighbour/flatmate

Please make an appointment to speak to your Student Support Manager or visit one of their drop in surgeries (times are advertised on reception).

Experiencing a problem with catering (Rees/Burrell and Langstone Student Village)

Please contact the Chef Manager or 2nd Chef.

Complaints procedures and appeals

If you have a complaint, the hall staff should be given the opportunity to put the situation right. Reporting the matter to the hall Reception or the Student Support Manager will normally be sufficient to resolve most issues. On any occasion that you are not happy with the outcome of your complaint, you should discuss the issue with the Hall Manager. He or she will endeavour to resolve the issues informally on your behalf and will keep you informed of the outcome.

If you are dissatisfied with the outcome of these informal stages of the process, you can make a formal complaint as laid down in the University's Students Complaints Procedure by contacting the University's Information Disclosure and Complaints Manager, Samantha Hill on ext. 3642 or samantha.hill@port.ac.uk. The Complaints Manager will decide whether you have a valid formal complaint and, if so, will ask the Head of Residential Services to investigate the complaint.

A copy of the leaflet Guide to the Student Complaints Policy and Procedure is available from your hall reception, your academic department, from Academic Registry in University House, Winston Churchill Avenue or at www.port.ac.uk/accesstoinformation/policies/academicregistry. The leaflet explains the full procedure, including provision for referral, if necessary, to the Office of the Independent Adjudicator for Higher Education, an independent body handling student complaints.