"Welcome to the website for students at the University of Portsmouth."
Please see the options below on how to request maintenance or repair to facilities within your flat/kitchen/study bedroom:
Emergency maintenance issues are those that pose a danger to personal safety and/or serious damage to accommodation or belongings.
Please visit or call your Hall reception as indicated below:
T: 023 92 84 3880 (calling from your mobile phone)
T: 84 3880 (using the landline phone from your room)
Rees Hall and Burrell House
T: 023 92 84 3884 (calling from your mobile phone)
T: 84 3884 (using the landline phone from your room)
Langstone Student Village
T: 023 92 84 4529 (calling from your mobile phone)
T: 84 4529 (using the landline phone from your room)
Outside working hours or if you are unable to contact your Hall reception, please call University Security Lodge on :
T: 023 92 84 3418 (calling from your mobile phone)
T: 84 3418 (using the landline phone from your room)
If you consider it is a very serious incident, please call the University’s emergency number immediately:
T: 023 92 84 3333 (calling from your mobile phone)
T: 84 3333 (using the landline phone from your room).
Please visit or contact your Hall reception in the first instance if you are experiencing a problem/defect with facilities within your flat/kitchen/study bedroom.
How to report a non-emergency maintenance or repair:
When you visit your Hall reception to report a problem, you must provide this information:
If you need any assistance on how to report a problem or help and advice about maintenance issues or wish to cancel a maintenance request, please contact your Halls reception.
Repair times: 9.00am-4.00pm Monday to Friday.
View maintenance response times for Bateson Hall, Burrell House, Harry Law Hall, Langstone Student Village, and Rees Hall.
View maintenance response times for Margaret Rule Hall, Trafalgar Hall and James Watson Hall.
Halls maintenance staff will access your room to work on the maintenance or repair issue. To be informed on how this will happen, please go to Maintenance staff access to room. When they have completed the job they will leave you a Calling Card, (a red and black post card) which provides feedback on the current situation with the repair etc.
If you are not satisfied with either the quality or timeliness of the repair, or just wish to talk to someone about the issue, please see your Deputy/Assistant Hall Manager who can be contacted via your main hall reception (see below) or complete a complaint form to be found on the Halls website under Complaints.
For IT assistance in Halls of Residence and to report maintenance or repairs, please contact the IS Service Desk on:
T: 023 9284 7777 (calling from you mobile phone)
T: 84 7779 (using the landline phone from your room).
The Service Desk is available from 8.00am to 5.15pm, Monday to Thursday and 8.00am to 4.30pm on Friday.
Service Delivery Advisors are situated at the dedicated IS Support Desks in the reception areas of the main Halls of residence between 4.00pm to 7.30pm (term-time only).
You can also visit the Student IT Support Centre located next to the Students' Union building.