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Halls of Residence

General complaints procedure

How to get your complaint resolved

• Contact your Hall reception and explain the problem. Reception staff will normally be able to resolve most issues. You may be asked to complete the department complaint form with full details. This can be done at reception or online.

• Attend a meeting with the Deputy/Assistant Hall Manager(s) and allow them the opportunity to try to resolve the issue.

• If this has not resolved the matter to your satisfaction, please put your complaint in writing to the Hall Manager with full details and explain why you are not satisfied.

• If you are dissatisfied with the outcome of these informal stages of the process, you can make a formal complaint as explained in the University's Guide to the Student Complaints Policy and Procedure. Please download, print, complete and submit complaint form. The Complaints Officer will decide whether you have a valid formal complaint and if so, will ask the Head of Residential Services to investigate the complaint.