Operations and Systems Management

Our PhD students

Photo of  Maher Alhindi

Maher Alhindi

  • Qualifications: MSc. Knowledge & Information System Management from University of Southampton
  • Role Title: PhD student
  • Address: Richmond Building Portland Street Portsmouth PO1 3DE
  • Telephone: +44(0) 7827393035 or +966 (0) 540004323
  • Email: M0540004323@gmail.com or maher.alhindi@port.ac.uk
  • Department: Operations and Systems Management
  • Faculty: Portsmouth Business School


Nationality: Saudi Arabia - Director of students: Dr Alessio Ishizaka - Year of graduation: 2016

Thesis summary

In recent years e-shopping has become one of the most popular ways of shopping worldwide. The rising popularity of this phenomenon provides huge benefits for both business owners and consumers, such as quick distribution and time saving, money saving, easy to compare prices and options of goods. Moreover, in order to achieve the best outcomes from using such technology, governments and commercial organizations have devoted their attention to study every aspect that might affect adoption and development of e-business{Fahad, 2006, Barriers of E-commerce and E-government in Saudi Arabia}.

In developed countries such as the UK and USA, the development and use of e-business is in a sophisticated form, however they are continually introducing innovations to enhance this field. On the other hand, developing countries are encountering obstacles that affect the adoption and implementation of e-commerce which in turn has caused an obvious lack of use of this technology. Of these developing countries, the KSA is one that seeks to take advantage of this technology as much as possible to keep pace with developments in the e-commerce revolution throughout the world.  Accordingly, its government is paying much attention to enhance the development and implementation of this technology throughout the country.

The main aim of this study is to identify the critical success factors (CSF) of e-commerce adoption by SMEs in Saudi Arabia, especially those are using B2C types business to help Saudi government and business enterprises to get; good understanding of e-commerce adoption and to develop future’s strategies that can promote e-commerce adoption nationwide. Also, this research aims to review, align and tests the Preserved E-Readiness Model (PERM) developed by (Molla and Licker, 2005a) as a theoretical model in the case of Saudi Arabia which in turn can be generalised in future studies to neighbourhood developing countries.