PBS means Business

IT Innovation

Smooth administration allows you to concentrate on what you do best. To achieve this, effective IT systems are needed. We can provide impartial advice on the latest effective and economic use of IT to streamline your paperwork.

The way in which we might help you:

Audit the service your customers currently receive and identify any uncompetitive interactions that occur. Observe the relevant processes you currently use and identify if there are opportunities for improvement from our knowledge of good practice and latest technology. Advise on costs and benefits and potential solutions.
In some cases we may be able to provide IT skills to do the necessary work. In others you may buy in the software needed. Not being a vendor our advice would be impartial.

Benefit:

Improved service to your customers, which should increase sales in time. Improved productivity, which will enable an increase in output without increasing staff levels.

Cost:

Cost of employment/hour for the relevant expert. Potentially this can be supplemented by post-graduate support with accompanying government grant subsidy.

Our expert in this area:

Dr. Mark Xu's expertise is in the use of IT to gain competitive advantage. He has published extensively at international level.

Our track record of success:

A tool hire company had separate systems for their database of stock and for the map location of customers. This delayed replies to customers, increased telephone costs of call backs to customers and caused two separate job roles. The University advised a split screen of database and map and were able to quickly introduce it into the company by integrating proprietary mapping software into the existing company IT systems. See testimonial.

For more information, please contact Allyson Hunt.