The University Travel Insurance (Royal Sun Alliance) is supported by 24 hour emergency assistance operated by Healix.
Helpline: +44 (0) 2086 084100
Please quote Policy Number RTT306251
Please download a copy of the card: Healix Emergency Assistance Card (.pdf). If you have a smart phone, download the Healix App and add the country being visited to the 'watch list'.
Healix will talk you through everything you need do, arrange the necessary assistance and keep in touch with you until the situation is resolved (or until your departure back to the UK). You can ask them to ring you back if you are on a mobile phone or need to get to a more suitable landline. This also means that they will bear the cost of the call (which should be considered, as you are unable to reclaim telephone costs as part of the insurance).
On your return to the University, please notify the Unversity Insurance Officer.
Please note: Failure to contact Healix in the event of an emergency could lead to seriously enhanced costs being incurred, which the insurers may be entitled to curtail or even decline to pay.