Overseas travel

Emergency assistance

The University Travel Insurance (Chartis/AIG Europe Ltd) is supported by 24 hour emergency assistance operated by Lifeline Plus.

Helpline: +44 (0) 1273 400850
Please quote Policy Number 0015865120

You MUST obtain an Emergency Assistance card before you travel. This card is issued by the insurance company used by the University. It covers travellers for emergencies such as medical treatment, replacement of lost/stolen documents and cancelling credit cards. In the event of an emergency while overseas, ring the helpline on the Emergency Assistance card.

You can obtain a card by ticking the request box on the Travel Overseas Form or by downloading a copy:

Lifeline Plus Emergency Assistance Card (.pdf)

How Lifeline Plus can help

Lifeline Plus will talk you through everything you need do, arrange the necessary assistance and keep in touch with you until the situation is resolved (or until your departure back to the UK). You can ask them to ring you back if you are on a mobile phone or need to get to a more suitable landline. This also means that they will bear the cost of the call (which should be considered, as you are unable to reclaim telephone costs as part of the insurance).

On your return to the University, please notify Anita Randell (Insurance Officer, ext. 3308).

Please note: Failure to contact Lifeline Plus in the event of an emergency could lead to seriously enhanced costs being incurred, which the insurers may be entitled to curtail or even decline to pay.