General Information

Communicating with students

Ensuring an excellent student experience is one of the headline aims of the University. A major part of that experience relates to how we communicate to and with our students. Below is some of the material that new students receive before they arrive here and in their first weeks. Staff may find this useful information for their own benefit or to use with their students.

Before students arrive

Communication with new students begins in May when we launch the Welcome to Portsmouth website ( The site is designed to encourage new students to gather as much information as possible before they arrive. By communicating with other new students via the linked facebook pages, and reading information from the University, we hope to arm students with important and interesting information over the summer so they can quickly settle into life in Portsmouth in September.

New students will also receive their welcome packs when they confirm their place in August. The packs contain the following publications with information about what to do before they arrive and what to do in the first few weeks of term:

Getting Started Guide 2016

Student Guide 2016

Getting Started Guide 2016 for international students

Parent Pages 2016

Students will register online and will find instructions in their Getting Started Guide and on the Welcome to Portsmouth Pages. Please advise any students to visit and follow the steps to get their computer account, register online and apply for their student card.


When students arrive

Departments will receive three publications to hand out to all new students by 2 September 2016.

The Student Handbook for 2016 provides a summary of rules, regulations and guidelines for new students.

The Student Charter 2016. ‌The booklet details our commitment to our students' learning experience at Portsmouth and in return our expectations of their commitment to themselves, their fellow students and to the University and community.

The Student Guide 2016 which contains information about the city, student services and contact details.

Please use these publications during induction of new students, and refer to them where needed througout the year.‌

Student induction presentation

An Induction presentation 2016 is available to download containing information on how we communicate with students, what support services we offer and details the shared commitment between us and our students. Please use the presentation as you see fit to assist you in inducting students to the University.

Student Opinion Panel

To assist in ensuring good practice in student communication and to assess the provision of a variety of student services, volunteers will be recruited to the Student Opinion Panel. The panel will consist of cross-section of all types of students studying in various modes and members will be asked to complete surveys or attend focus groups in return for supermarket vouchers or the chance to win prizes.

Future improvements

We are always looking to improve our communication with students, therefore if you have any comments, suggestions or queries please contact:

Alison Couch, Internal Communications Manager