0:00:05.040,0:00:09.040
welcome everybody to the

0:00:06.640,0:00:10.480
the third winning in the solent region

0:00:09.040,0:00:13.440
uh event

0:00:10.480,0:00:15.120
um it's so good to see that uh these

0:00:13.440,0:00:17.440
these events have got subtraction and

0:00:15.120,0:00:20.080
support and i know that they are being

0:00:17.440,0:00:21.439
viewed not only live but also through

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the recordings

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and i think that's an important point to

0:00:23.039,0:00:28.400
make that we are obviously recording

0:00:25.119,0:00:30.000
today's sessions so um there will be

0:00:28.400,0:00:32.079
opportunities for you to be able to

0:00:30.000,0:00:33.040
share this with others and and point

0:00:32.079,0:00:36.160
them in the direction

0:00:33.040,0:00:38.559
to to see the to see the uh the event

0:00:36.160,0:00:39.680
uh in the future one of the one of the

0:00:38.559,0:00:42.320
key elements

0:00:39.680,0:00:43.360
of the the first two sessions i think is

0:00:42.320,0:00:46.000
that uh

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it was so good to hear so much from

0:00:46.000,0:00:49.600
james and

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jillian but today is also about hearing

0:00:49.600,0:00:53.680
from you

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we want to hear your questions and

0:00:53.680,0:00:57.360
also observations so i will be

0:00:55.840,0:01:00.160
encouraging you to

0:00:57.360,0:01:01.920
come forward and ask questions get

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involved in the discussion

0:01:01.920,0:01:07.600
the best way to do that please is to

0:01:05.280,0:01:10.159
firstly ensure that your videos are

0:01:07.600,0:01:12.799
turned on so that i can see you

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we're working as a group today and this

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and the second thing is to obviously

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unless you're speaking keep your

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microphone on mute

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uh that will certainly help we're joined

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today

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as we have been from the two first two

0:01:22.960,0:01:26.080
sessions um

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by julian saever who's the head of

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business finance and accounting and

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high-end degree

0:01:29.200,0:01:34.000
apprenticeships at solent university

0:01:31.920,0:01:36.240
we're also joined by james mccalman

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professor of leadership studies

0:01:36.240,0:01:41.280
university of portsmouth business school

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we're going to be hearing a lot from

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them and they're going to be reinforcing

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an awful lot of what we've been

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hearing from the last two sessions but

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also this is an opportunity to explore

0:01:49.840,0:01:54.399
new thoughts

0:01:50.720,0:01:56.640
this is a constantly changing landscape

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and i think it would be good to hear

0:01:56.640,0:01:59.360
where you are

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what your thoughts are what your

0:01:59.360,0:02:04.159
concerns are

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this is the third of our our sessions

0:02:04.159,0:02:09.200
but this is a partnership that is built

0:02:06.560,0:02:10.800
between the two universities hampshire

0:02:09.200,0:02:13.840
chamber and others

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in order to take forward um

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this program and we're looking forward

0:02:15.920,0:02:19.760
to working

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with you all and with each other over

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the

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next 12 months and hopefully next year

0:02:23.440,0:02:27.040
some of that will be live and in the

0:02:24.879,0:02:30.640
flesh and not in entirely

0:02:27.040,0:02:32.480
uh on on zoom but i will say i think

0:02:30.640,0:02:33.840
this is going to form a part of the way

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that we do things together

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because it's been so successful

0:02:37.040,0:02:40.239
so to kick things off and just to remind

0:02:39.519,0:02:43.200
us all

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of um how we've got to where we are i'd

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like to ask um

0:02:45.040,0:02:49.599
both jillian and james just to give us a

0:02:47.519,0:02:53.120
very brief two minutes

0:02:49.599,0:02:55.040
update a review of the insights that

0:02:53.120,0:02:56.080
they provided during the first two

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sessions

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and this will give you the chance to

0:02:58.159,0:03:00.720
think of the questions that you want to

0:02:59.840,0:03:03.040
ask

0:03:00.720,0:03:04.640
the best way to do that is to put that

0:03:03.040,0:03:07.599
on either chat

0:03:04.640,0:03:09.120
or i think preferably raise your hand

0:03:07.599,0:03:11.120
you can either do that

0:03:09.120,0:03:13.040
yourself physically i'll keep my eye

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open for you on on the video

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or you can do that by raising your hand

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on the participants

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section and i will ensure that you're

0:03:18.640,0:03:22.640
given the chance all you have to do is

0:03:20.319,0:03:24.799
unmute and ask the question directly

0:03:22.640,0:03:25.840
this is very much an interactive thing

0:03:24.799,0:03:28.799
but to kick off

0:03:25.840,0:03:30.720
could i please ask jillian first just to

0:03:28.799,0:03:33.280
give a couple of minutes update

0:03:30.720,0:03:34.720
on where her thinking is and remind us

0:03:33.280,0:03:36.239
of the things she said over the first

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two sessions

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julian thank you very much ross and

0:03:39.280,0:03:41.840
hello good morning everyone lovely to

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see you all here

0:03:41.840,0:03:47.840
and some familiar faces back again um

0:03:45.599,0:03:49.120
so reflecting on the previous two

0:03:47.840,0:03:52.239
sessions ross

0:03:49.120,0:03:52.560
um what i want just to share with you

0:03:52.239,0:03:55.439
all

0:03:52.560,0:03:56.560
is the work that i drew upon for those

0:03:55.439,0:03:58.799
sessions

0:03:56.560,0:04:01.519
was essentially based on the cmi's

0:03:58.799,0:04:04.640
toolkit which is known as the better

0:04:01.519,0:04:04.640
managers manual

0:04:04.720,0:04:08.640
james focused on the wider leadership

0:04:06.480,0:04:10.000
aspects i focused on the management

0:04:08.640,0:04:13.519
aspects

0:04:10.000,0:04:15.200
and the cmi has developed this toolkit

0:04:13.519,0:04:17.280
as a practical guide for

0:04:15.200,0:04:19.840
uh businesses to help navigate their way

0:04:17.280,0:04:21.759
through the impacts of covert 19

0:04:19.840,0:04:23.440
um and during those two weeks what we

0:04:21.759,0:04:26.960
looked at was

0:04:23.440,0:04:30.240
the importance of working flexibly

0:04:26.960,0:04:31.520
uh how to manage a crisis uh the

0:04:30.240,0:04:32.400
importance of mental health and

0:04:31.520,0:04:34.479
well-being

0:04:32.400,0:04:36.160
both for yourself and obviously your

0:04:34.479,0:04:38.320
your team around you

0:04:36.160,0:04:39.680
um trying to understand the new

0:04:38.320,0:04:43.440
employment landscape

0:04:39.680,0:04:45.040
and then the new good governance

0:04:43.440,0:04:47.759
and of course this was all against the

0:04:45.040,0:04:51.120
backdrop of

0:04:47.759,0:04:52.560
change and the fact that it

0:04:51.120,0:04:54.240
couldn't be predicted what actually

0:04:52.560,0:04:56.479
happened

0:04:54.240,0:04:57.759
we looked at the elizabeth kubler-ross

0:04:56.479,0:05:00.479
grief cycle

0:04:57.759,0:05:01.919
and how a lot of people were actually

0:05:00.479,0:05:05.360
experiencing

0:05:01.919,0:05:06.880
um anger shock denial etc

0:05:05.360,0:05:08.960
in actually coming to terms with what

0:05:06.880,0:05:10.960
had happened so

0:05:08.960,0:05:12.479
perhaps business owners themselves were

0:05:10.960,0:05:16.639
actually having to

0:05:12.479,0:05:19.199
identify where they were on that and

0:05:16.639,0:05:20.800
come come to terms with their own uh

0:05:19.199,0:05:22.560
mental health and well-being and at the

0:05:20.800,0:05:25.759
same time try to

0:05:22.560,0:05:26.639
pivot their business um to survival

0:05:25.759,0:05:29.759
strategies

0:05:26.639,0:05:32.320
and look after all of their employees

0:05:29.759,0:05:34.160
at the same time so it was very much in

0:05:32.320,0:05:34.720
the context of where we acknowledged

0:05:34.160,0:05:38.320
that this

0:05:34.720,0:05:40.160
was um a massive challenge a massive

0:05:38.320,0:05:41.039
crisis nothing that any of us had

0:05:40.160,0:05:43.600
actually

0:05:41.039,0:05:44.639
planned or prepared for um and as a

0:05:43.600,0:05:47.039
result of that

0:05:44.639,0:05:49.520
everyone was very much reaching out and

0:05:47.039,0:05:52.400
wanting just to seek to understand

0:05:49.520,0:05:53.919
and get new insights as to how they

0:05:52.400,0:05:57.360
could actually

0:05:53.919,0:05:59.039
um do business better but also

0:05:57.360,0:06:00.800
manage themselves and other people

0:05:59.039,0:06:04.000
better i think what's come out of this

0:06:00.800,0:06:05.759
is very strong act of kindness

0:06:04.000,0:06:08.720
people reaching out to support each

0:06:05.759,0:06:11.039
other but i think a big dig deep into

0:06:08.720,0:06:13.440
um how do we now survive in this new

0:06:11.039,0:06:13.440
normal

0:06:14.800,0:06:17.919
that's great julian thanks so much and

0:06:17.039,0:06:19.919
uh

0:06:17.919,0:06:22.960
james if you could just give us a couple

0:06:19.919,0:06:24.720
of minutes on uh to refresh ourselves on

0:06:22.960,0:06:26.160
on the subjects that you covered in the

0:06:24.720,0:06:29.600
first two sessions

0:06:26.160,0:06:31.759
sure um i kind of tackled it from

0:06:29.600,0:06:34.240
from a wider leadership perspective so

0:06:31.759,0:06:36.560
what i was looking at was

0:06:34.240,0:06:38.319
um i was making an argument that

0:06:36.560,0:06:41.039
basically this is what would be called

0:06:38.319,0:06:42.000
or classified as a wicked problem so

0:06:41.039,0:06:43.840
defining

0:06:42.000,0:06:46.960
defining the types of problems that we

0:06:43.840,0:06:48.560
have so normally problems are quite tame

0:06:46.960,0:06:50.720
and we can come up with managerial

0:06:48.560,0:06:53.280
solutions to resolve those

0:06:50.720,0:06:55.039
but if you're going to cover 19 crisis

0:06:53.280,0:06:57.199
that's a kind of critical

0:06:55.039,0:06:58.240
problem and what we expected is what

0:06:57.199,0:07:01.120
we've got we've got

0:06:58.240,0:07:02.080
command solutions leaders telling people

0:07:01.120,0:07:04.560
to do things

0:07:02.080,0:07:06.240
telling people to lock down but as we

0:07:04.560,0:07:07.759
come out of that

0:07:06.240,0:07:10.080
what i think is important for

0:07:07.759,0:07:10.960
organizations whether they're private

0:07:10.080,0:07:13.520
charitable or

0:07:10.960,0:07:15.599
public is how they deal with the future

0:07:13.520,0:07:18.080
and seeing the future

0:07:15.599,0:07:19.360
no if i hear the word words new normal

0:07:18.080,0:07:22.800
again i think i'm going to go

0:07:19.360,0:07:23.680
nuts it's not normal and it won't ever

0:07:22.800,0:07:25.919
be normal

0:07:23.680,0:07:28.000
it'll be different and what we need to

0:07:25.919,0:07:30.560
get the solution to is

0:07:28.000,0:07:31.759
how do we solve these types of wicked

0:07:30.560,0:07:34.400
problems

0:07:31.759,0:07:36.080
now and in the future so that might for

0:07:34.400,0:07:39.120
example concern

0:07:36.080,0:07:42.479
how am i going to do business if i'm not

0:07:39.120,0:07:44.400
present in the one office or in the one

0:07:42.479,0:07:46.319
factory or in the one facility

0:07:44.400,0:07:47.919
how do i manage different types of

0:07:46.319,0:07:50.319
employees who are

0:07:47.919,0:07:52.160
with me or who are remote what's what

0:07:50.319,0:07:54.400
are the organizational issues

0:07:52.160,0:07:56.160
how do i treat customers what do i do

0:07:54.400,0:07:59.280
with customers

0:07:56.160,0:08:01.840
now that have that wasn't done in the

0:07:59.280,0:08:05.039
past and won't be done in the past

0:08:01.840,0:08:06.639
again if i reflect on i think we must

0:08:05.039,0:08:09.520
have had about three or four times

0:08:06.639,0:08:11.039
this morning the desire to have next

0:08:09.520,0:08:13.680
year's conference

0:08:11.039,0:08:14.879
where we're all together we might never

0:08:13.680,0:08:16.879
be all together

0:08:14.879,0:08:18.479
you know that just might not be the case

0:08:16.879,0:08:20.720
you know so

0:08:18.479,0:08:22.400
thinking about not going back the way

0:08:20.720,0:08:25.840
but going forward

0:08:22.400,0:08:27.199
but that led me to look at in the second

0:08:25.840,0:08:30.240
session was

0:08:27.199,0:08:33.599
how do you break people out of of their

0:08:30.240,0:08:35.519
comfort your comfort zones and try and

0:08:33.599,0:08:37.279
get them to work on change

0:08:35.519,0:08:39.039
because quite a lot of us are quite

0:08:37.279,0:08:40.399
happy i talked about a thing called the

0:08:39.039,0:08:43.120
change garden

0:08:40.399,0:08:43.839
where parts of the garden uh there is a

0:08:43.120,0:08:45.839
sort of like

0:08:43.839,0:08:47.839
little place of contentment and people

0:08:45.839,0:08:49.360
say in that contentment

0:08:47.839,0:08:51.839
everything's normal everything's

0:08:49.360,0:08:54.240
hunky-dory things won't change

0:08:51.839,0:08:56.640
uh quite a lot of what has happened in

0:08:54.240,0:08:59.279
terms of kobe 19

0:08:56.640,0:09:00.399
is currently in that process or place of

0:08:59.279,0:09:02.800
denial

0:09:00.399,0:09:05.040
there's another part of the garden is we

0:09:02.800,0:09:07.440
deny that things will need to change

0:09:05.040,0:09:08.560
and i think as as leaders what would

0:09:07.440,0:09:11.360
they need to do is

0:09:08.560,0:09:12.560
almost shock people into different areas

0:09:11.360,0:09:14.720
of the garden

0:09:12.560,0:09:16.160
getting them into confusion about what

0:09:14.720,0:09:18.800
the future is going to look like

0:09:16.160,0:09:19.519
towards getting them into renewal

0:09:18.800,0:09:22.320
process

0:09:19.519,0:09:23.920
of being comfortable with change and

0:09:22.320,0:09:24.560
what are the challenges that use a

0:09:23.920,0:09:28.160
leader

0:09:24.560,0:09:30.560
set your people in trying to understand

0:09:28.160,0:09:32.560
going from say contentment or denial

0:09:30.560,0:09:34.839
towards renewal

0:09:32.560,0:09:37.360
obviously involves some type of change

0:09:34.839,0:09:38.480
process um jillian spoke about the the

0:09:37.360,0:09:40.560
kubler-ross

0:09:38.480,0:09:41.920
model or the cycles that people go

0:09:40.560,0:09:43.600
through in terms of grief

0:09:41.920,0:09:46.240
it's also the same in terms of taking

0:09:43.600,0:09:48.240
people through cycles of change

0:09:46.240,0:09:49.760
and that's a leadership thing i think

0:09:48.240,0:09:51.760
it's nobody else's job

0:09:49.760,0:09:53.040
it's what you get paid disgusting

0:09:51.760,0:09:55.200
amounts of money for

0:09:53.040,0:09:56.560
is to show leadership not management

0:09:55.200,0:09:59.760
show leadership

0:09:56.560,0:10:02.560
so that's kind of where we were at

0:09:59.760,0:10:03.760
thank you very much julian and james a

0:10:02.560,0:10:06.320
really good refresher

0:10:03.760,0:10:07.760
and uh certainly i'm sure that's that's

0:10:06.320,0:10:09.360
got some people thinking

0:10:07.760,0:10:11.600
um if there's anybody would like to ask

0:10:09.360,0:10:13.360
a question i can i can see

0:10:11.600,0:10:14.800
those their cameras on if they'd like to

0:10:13.360,0:10:17.279
just wave at me

0:10:14.800,0:10:18.000
i'd be quite happy to take a question if

0:10:17.279,0:10:20.160
not i do have

0:10:18.000,0:10:21.200
some pre-submitted questions that i

0:10:20.160,0:10:23.200
could ask um

0:10:21.200,0:10:24.399
james and julian but i'll give you i'll

0:10:23.200,0:10:26.640
give you priority

0:10:24.399,0:10:27.519
uh if you'd like to raise simon's come

0:10:26.640,0:10:29.760
on is he

0:10:27.519,0:10:32.480
wishing to to ask a question i don't

0:10:29.760,0:10:36.399
know i am yeah morning thank you ross

0:10:32.480,0:10:39.680
thank you um says question to julian

0:10:36.399,0:10:41.200
and james um sorry i was i was having

0:10:39.680,0:10:42.800
exactly that conversation james

0:10:41.200,0:10:45.600
yesterday with uh

0:10:42.800,0:10:46.079
with an associate organization so my

0:10:45.600,0:10:47.920
business

0:10:46.079,0:10:49.519
is um i'm a business improvement

0:10:47.920,0:10:53.600
consultant so using

0:10:49.519,0:10:57.200
six sigma black belt techniques to help

0:10:53.600,0:10:59.680
organizations recognize where they're at

0:10:57.200,0:11:00.959
where the world is and what they they

0:10:59.680,0:11:05.440
may have to do

0:11:00.959,0:11:07.279
and i've been talking a lot about

0:11:05.440,0:11:08.480
trying to recognize where the new world

0:11:07.279,0:11:10.320
is and

0:11:08.480,0:11:11.839
what what they might have to do and i'm

0:11:10.320,0:11:14.240
really interested to

0:11:11.839,0:11:16.160
to hear where where you think

0:11:14.240,0:11:19.760
organizations are in

0:11:16.160,0:11:19.760
in accepting that

0:11:20.560,0:11:24.079
that there's a level of change that they

0:11:21.920,0:11:25.680
may have to do and

0:11:24.079,0:11:28.640
do you still think that there's a lot of

0:11:25.680,0:11:32.320
denial out there because uh

0:11:28.640,0:11:35.040
from like now where i'm at i i know

0:11:32.320,0:11:36.720
uh you know i organizations i would want

0:11:35.040,0:11:38.320
to work with are not ready to work with

0:11:36.720,0:11:39.839
me right now because they've been a sort

0:11:38.320,0:11:42.640
of in a very tactical

0:11:39.839,0:11:44.640
hands-on reactionary panic mode they're

0:11:42.640,0:11:46.560
not really into

0:11:44.640,0:11:48.720
long-term planning and i think long-term

0:11:46.560,0:11:49.440
has turned in from 12 months into three

0:11:48.720,0:11:52.160
months

0:11:49.440,0:11:52.720
and the lady i was talking to has said

0:11:52.160,0:11:54.560
uh

0:11:52.720,0:11:56.000
using the example of the if the

0:11:54.560,0:11:57.440
government can build a hospital in two

0:11:56.000,0:11:59.040
weeks why can't i could change my

0:11:57.440,0:12:01.680
organization in two weeks now

0:11:59.040,0:12:02.639
so that that appetite and that cycle for

0:12:01.680,0:12:04.560
rapid changes

0:12:02.639,0:12:06.160
has really changed so long term has

0:12:04.560,0:12:08.800
become weeks

0:12:06.160,0:12:09.200
so so it's a really garbled question um

0:12:08.800,0:12:11.839
but

0:12:09.200,0:12:12.880
do you i suppose the key thing is i'm

0:12:11.839,0:12:15.200
i'm

0:12:12.880,0:12:17.040
do you still think is is there a high

0:12:15.200,0:12:17.600
level of denial out there still where

0:12:17.040,0:12:19.600
how

0:12:17.600,0:12:20.639
where do you where'd you see that level

0:12:19.600,0:12:22.839
of appetite

0:12:20.639,0:12:24.480
for change and that recognition for

0:12:22.839,0:12:26.480
change

0:12:24.480,0:12:28.480
i think we'll ask james first and then

0:12:26.480,0:12:31.680
julian afterwards james

0:12:28.480,0:12:33.200
how do you see that um well

0:12:31.680,0:12:35.760
it's interesting because simon could

0:12:33.200,0:12:38.399
because i get similar types of messages

0:12:35.760,0:12:40.000
from clients as well i think if i was

0:12:38.399,0:12:42.880
classifying i think that in that

0:12:40.000,0:12:45.680
borderline of the garden between denial

0:12:42.880,0:12:47.519
and confusion so there's quite a lot of

0:12:45.680,0:12:49.760
organizations

0:12:47.519,0:12:50.720
who know that things will need to change

0:12:49.760,0:12:53.120
but

0:12:50.720,0:12:54.399
they're just they they've not got that

0:12:53.120,0:12:57.279
final push

0:12:54.399,0:12:59.440
to get over to say yeah basically we

0:12:57.279,0:13:01.200
need to to make these alterations

0:12:59.440,0:13:03.040
you've got quite a lot of them who have

0:13:01.200,0:13:03.760
said yeah we we are going to have to

0:13:03.040,0:13:05.600
change

0:13:03.760,0:13:07.279
but they're confused about how they're

0:13:05.600,0:13:08.880
going to go about it which is probably

0:13:07.279,0:13:11.279
where you would

0:13:08.880,0:13:13.040
be best fit in terms of bringing in some

0:13:11.279,0:13:15.279
helpless assistance to them

0:13:13.040,0:13:17.360
but i think there's also this this i

0:13:15.279,0:13:17.760
think once you've gone through this it's

0:13:17.360,0:13:20.000
almost

0:13:17.760,0:13:21.519
like grief once some once you've been

0:13:20.000,0:13:24.560
through some

0:13:21.519,0:13:27.600
major cataclysmic change

0:13:24.560,0:13:30.000
like this it takes a bit of time

0:13:27.600,0:13:32.000
for people to grasp the nettle again

0:13:30.000,0:13:34.720
it's almost like

0:13:32.000,0:13:36.959
we're exhausted we've been exhausted

0:13:34.720,0:13:39.519
mentally psychologically

0:13:36.959,0:13:40.800
so do we have to go again and it's

0:13:39.519,0:13:42.240
almost like that's why i'm

0:13:40.800,0:13:44.480
that's why i was being quite uh

0:13:42.240,0:13:46.800
provocative saying yeah you do

0:13:44.480,0:13:48.240
that's your job your job as a leader is

0:13:46.800,0:13:50.399
to get us going again

0:13:48.240,0:13:51.839
whether it's for you as an organization

0:13:50.399,0:13:55.920
or whether it's for

0:13:51.839,0:13:58.240
your um organizations in the south east

0:13:55.920,0:14:00.720
helping other organizations whether it's

0:13:58.240,0:14:02.480
local government or national government

0:14:00.720,0:14:05.760
that's what leadership is about your

0:14:02.480,0:14:08.399
leadership isn't a management science

0:14:05.760,0:14:10.399
that's bigger than that there are

0:14:08.399,0:14:11.839
aspects of management attached to it but

0:14:10.399,0:14:14.160
at the end of the day

0:14:11.839,0:14:16.399
somebody has to turn around and say this

0:14:14.160,0:14:18.000
is my responsibility this is the way i

0:14:16.399,0:14:19.360
want to see things happening

0:14:18.000,0:14:22.000
you know i i noticed there was a

0:14:19.360,0:14:25.279
question in the pre questions about

0:14:22.000,0:14:27.360
treating my workforce being treated uh

0:14:25.279,0:14:28.839
the ones that are at home seem to be

0:14:27.360,0:14:30.800
superior to the ones who are in the

0:14:28.839,0:14:33.279
workplace that

0:14:30.800,0:14:34.240
if nothing if not a leader's job to grab

0:14:33.279,0:14:37.040
that by

0:14:34.240,0:14:37.920
the neck and say enough we're not we

0:14:37.040,0:14:39.760
don't have

0:14:37.920,0:14:41.120
second-class citizenship in this

0:14:39.760,0:14:42.959
organization

0:14:41.120,0:14:45.680
here here's what's important for these

0:14:42.959,0:14:47.199
individuals now get on with it

0:14:45.680,0:14:49.120
and you know that that would be my

0:14:47.199,0:14:51.279
argument is

0:14:49.120,0:14:53.600
push them forward you know just keep

0:14:51.279,0:14:56.480
asking them serious questions

0:14:53.600,0:14:56.880
continuously and just say please reflect

0:14:56.480,0:14:59.040
back

0:14:56.880,0:15:00.959
onto them i get the feeling that you're

0:14:59.040,0:15:01.600
not making these decisions or you're not

0:15:00.959,0:15:04.480
ready

0:15:01.600,0:15:06.240
what's holding you back is that i'm

0:15:04.480,0:15:09.279
actually good business consulting

0:15:06.240,0:15:09.680
reflects to people like a good coach on

0:15:09.279,0:15:12.160
what

0:15:09.680,0:15:13.519
he or she sees from them and lets them

0:15:12.160,0:15:15.199
get to the right place

0:15:13.519,0:15:18.880
but yeah i would ultimately i would say

0:15:15.199,0:15:20.560
people are borderline denial confusion

0:15:18.880,0:15:23.440
okay i know it's interesting you talk

0:15:20.560,0:15:26.560
about i call it like the change fatigue

0:15:23.440,0:15:29.600
and it's it's that let that we're gonna

0:15:26.560,0:15:31.279
pick up our bits and get going again we

0:15:29.600,0:15:33.680
can't

0:15:31.279,0:15:34.880
change fatigue is a is a well-known

0:15:33.680,0:15:37.360
phenomenon

0:15:34.880,0:15:38.800
and if you can manage you can imagine

0:15:37.360,0:15:40.720
how exacerbated

0:15:38.800,0:15:42.079
it has been over the course the last

0:15:40.720,0:15:45.120
five months

0:15:42.079,0:15:45.920
it was a normal phenomenon prior to this

0:15:45.120,0:15:47.600
happening

0:15:45.920,0:15:49.279
it's now been exploded out of all

0:15:47.600,0:15:52.399
proportion but

0:15:49.279,0:15:55.199
again i think two aspects here strategic

0:15:52.399,0:15:56.560
and and leadership strategic smart

0:15:55.199,0:15:57.680
organizations are not going to be

0:15:56.560,0:15:58.320
thinking three months they're going to

0:15:57.680,0:16:00.560
be thinking

0:15:58.320,0:16:02.320
what's going to happen in mid-march next

0:16:00.560,0:16:05.199
year

0:16:02.320,0:16:06.480
and be looking to that so there's a

0:16:05.199,0:16:07.839
strategic side of it

0:16:06.480,0:16:10.720
and then there's a leadership one which

0:16:07.839,0:16:12.399
is to say recognizing your role and

0:16:10.720,0:16:14.800
responsibility

0:16:12.399,0:16:16.639
um it's not about heroism and it's

0:16:14.800,0:16:18.720
certainly not about you

0:16:16.639,0:16:20.160
that sort of jack welsh phenomenon it's

0:16:18.720,0:16:21.600
more about

0:16:20.160,0:16:24.720
taking care of business from a

0:16:21.600,0:16:24.720
leadership perspective

0:16:24.880,0:16:28.480
thanks very much james we haven't have a

0:16:26.639,0:16:30.480
question coming in which i'll i'll get

0:16:28.480,0:16:32.000
to our afterwards but

0:16:30.480,0:16:35.920
first of all in response to simon's

0:16:32.000,0:16:36.720
jillian please let's have your insights

0:16:35.920,0:16:39.279
yes so

0:16:36.720,0:16:39.839
um simon a very good question and i

0:16:39.279,0:16:42.399
think

0:16:39.839,0:16:43.360
um in my response to it i draw upon the

0:16:42.399,0:16:45.120
update that

0:16:43.360,0:16:47.680
peter lee shared at the beginning of the

0:16:45.120,0:16:49.440
session which are the early findings

0:16:47.680,0:16:51.519
from the survey that's been sent out

0:16:49.440,0:16:55.040
around the hampshire region

0:16:51.519,0:16:56.720
and and i think you can probably draw

0:16:55.040,0:16:57.600
some insight from that as well where

0:16:56.720,0:17:00.000
obviously 30

0:16:57.600,0:17:01.759
of the businesses do want to grow okay

0:17:00.000,0:17:03.600
which is really positive

0:17:01.759,0:17:05.600
things interesting the context against

0:17:03.600,0:17:07.039
that where 45

0:17:05.600,0:17:08.720
of those businesses are actually family

0:17:07.039,0:17:10.559
businesses

0:17:08.720,0:17:12.000
so you can probably think within that

0:17:10.559,0:17:13.679
family business there's

0:17:12.000,0:17:15.439
there's strengths and weaknesses there

0:17:13.679,0:17:17.039
in terms of how that growth can actually

0:17:15.439,0:17:20.240
be facilitated

0:17:17.039,0:17:22.079
89 of them are not exporting okay so you

0:17:20.240,0:17:24.319
could potentially look at

0:17:22.079,0:17:25.839
um exporting has been a way that the

0:17:24.319,0:17:29.520
business can grow

0:17:25.839,0:17:31.919
um i think what's the more prevailing

0:17:29.520,0:17:34.880
uh challenge there is that 86 of those

0:17:31.919,0:17:37.200
businesses are still not online

0:17:34.880,0:17:38.880
um and over half of them are still just

0:17:37.200,0:17:41.360
wanting to survive and i think that

0:17:38.880,0:17:43.200
picks up on what james has said with

0:17:41.360,0:17:44.720
some of them still in that sort of

0:17:43.200,0:17:46.320
confusing state trying to

0:17:44.720,0:17:48.640
trying to make sense of it all and still

0:17:46.320,0:17:50.799
not having quite accepted it yet

0:17:48.640,0:17:52.559
um if i was to draw upon my own

0:17:50.799,0:17:54.720
experience of small businesses that i've

0:17:52.559,0:17:57.600
had the opportunity to work with during

0:17:54.720,0:17:58.320
um covert 19 pandemic what i have seen

0:17:57.600,0:17:59.919
is

0:17:58.320,0:18:02.960
an example of obviously a family

0:17:59.919,0:18:06.480
business that still wasn't online

0:18:02.960,0:18:06.880
um certainly not exporting um wanting to

0:18:06.480,0:18:10.000
grow

0:18:06.880,0:18:13.520
but having to actually um

0:18:10.000,0:18:15.360
make some fast changes and and in that

0:18:13.520,0:18:18.960
sort of shock of it all

0:18:15.360,0:18:20.799
still having the i suppose the survival

0:18:18.960,0:18:24.160
adrenaline to actually

0:18:20.799,0:18:25.600
look look for new um consumers look look

0:18:24.160,0:18:27.200
for new ways to actually get their

0:18:25.600,0:18:28.960
product to market

0:18:27.200,0:18:30.559
so what they've done if they've put in

0:18:28.960,0:18:33.600
some short-term

0:18:30.559,0:18:35.840
plans to obviously adjust their

0:18:33.600,0:18:38.160
product range adjusted to a new customer

0:18:35.840,0:18:41.520
base

0:18:38.160,0:18:43.360
and by much supporting the going

0:18:41.520,0:18:44.720
local approach where let's not go to

0:18:43.360,0:18:46.240
supermarkets let's

0:18:44.720,0:18:48.400
let's try and get people to obviously

0:18:46.240,0:18:50.080
shop uh local

0:18:48.400,0:18:51.440
but what i'm seeing now with this actual

0:18:50.080,0:18:53.360
business they're actually

0:18:51.440,0:18:55.200
embracing their bounce back loan and

0:18:53.360,0:18:56.880
using the brunchback loan to actually

0:18:55.200,0:18:57.520
invest in a management information

0:18:56.880,0:19:00.000
system

0:18:57.520,0:19:02.559
for the business that will actually

0:19:00.000,0:19:05.360
sustain greater growth in the future

0:19:02.559,0:19:07.039
um and help them really align everything

0:19:05.360,0:19:10.240
from their

0:19:07.039,0:19:12.400
purchasing processes

0:19:10.240,0:19:13.840
right through then to their ordering

0:19:12.400,0:19:15.840
processes and with that

0:19:13.840,0:19:18.000
they then are building their website

0:19:15.840,0:19:20.400
alongside this mis system that will

0:19:18.000,0:19:22.400
of course be the whole back end of it so

0:19:20.400,0:19:25.600
i think they're almost seeing the

0:19:22.400,0:19:27.120
pandemic now and reflection probably

0:19:25.600,0:19:28.880
a good thing that has actually happened

0:19:27.120,0:19:30.240
to their business because it's made them

0:19:28.880,0:19:32.559
actually set up

0:19:30.240,0:19:33.600
and actually have a bit of a awakening

0:19:32.559,0:19:36.640
and think wow

0:19:33.600,0:19:39.039
right we actually really need to

0:19:36.640,0:19:40.400
embrace a more sustainable way of

0:19:39.039,0:19:43.440
operating moving

0:19:40.400,0:19:44.799
forwards um and if they've actually

0:19:43.440,0:19:47.440
sustained

0:19:44.799,0:19:48.799
um a lot of their income through by

0:19:47.440,0:19:50.720
adjusting quickly

0:19:48.799,0:19:52.640
to two new product lines and getting a

0:19:50.720,0:19:53.280
more local customer as opposed to being

0:19:52.640,0:19:56.640
a b2b

0:19:53.280,0:19:58.799
that went b to c um but it's building

0:19:56.640,0:19:59.280
that sustainability in now so i'm seeing

0:19:58.799,0:20:01.200
perhaps

0:19:59.280,0:20:02.480
a little bit of acceptance of what that

0:20:01.200,0:20:04.799
might look like

0:20:02.480,0:20:06.240
but i think from from from your business

0:20:04.799,0:20:07.679
position of obviously being a business

0:20:06.240,0:20:09.440
improvement consultant

0:20:07.679,0:20:11.360
it's then looking at okay well how do

0:20:09.440,0:20:14.400
you embrace these systems

0:20:11.360,0:20:15.200
then for more sustainable managed growth

0:20:14.400,0:20:17.760
moving

0:20:15.200,0:20:19.679
forwards and and how you sort of build

0:20:17.760,0:20:22.559
on obviously having that sort of

0:20:19.679,0:20:24.000
nucleus of of at least having a

0:20:22.559,0:20:26.799
management information system

0:20:24.000,0:20:27.760
in your business that then can give you

0:20:26.799,0:20:29.600
a much better

0:20:27.760,0:20:31.039
stability to actually build your growth

0:20:29.600,0:20:34.240
from

0:20:31.039,0:20:34.559
so i do see opportunity what i probably

0:20:34.240,0:20:37.760
see

0:20:34.559,0:20:40.799
is um a lot of a lot of businesses

0:20:37.760,0:20:42.720
are still just in panic mode and they

0:20:40.799,0:20:44.400
need people like yourselves they need

0:20:42.720,0:20:45.840
people like universities and business

0:20:44.400,0:20:49.120
schools to actually reach out

0:20:45.840,0:20:53.120
and and work with them to help how to

0:20:49.120,0:20:54.400
um align their business for growth

0:20:53.120,0:20:56.240
so i think there's probably a bit of

0:20:54.400,0:20:57.520
backtracking has to be done to actually

0:20:56.240,0:20:59.440
build sustainable

0:20:57.520,0:21:01.600
foundations for these businesses before

0:20:59.440,0:21:05.840
we then really look at this upscaling

0:21:01.600,0:21:07.360
of that growth thanks very much jillian

0:21:05.840,0:21:09.360
i think one of one of the messages we

0:21:07.360,0:21:11.600
need to change the way we change

0:21:09.360,0:21:14.320
and i think that's it's a it's a it's a

0:21:11.600,0:21:16.480
very interesting point i think sandeep

0:21:14.320,0:21:17.440
if you'd like to unmute yourself sandeep

0:21:16.480,0:21:19.520
and perhaps ask

0:21:17.440,0:21:20.559
ask a question that would be very

0:21:19.520,0:21:23.600
welcome thank you

0:21:20.559,0:21:26.240
sandeep morning

0:21:23.600,0:21:26.240
good morning

0:21:27.120,0:21:30.159
my question yes it was simply a comment

0:21:29.440,0:21:32.640
because

0:21:30.159,0:21:33.520
uh based on what both uh gillian and

0:21:32.640,0:21:35.520
james have said

0:21:33.520,0:21:37.360
i think the definition simon that you

0:21:35.520,0:21:39.760
mentioned about long-term short-term

0:21:37.360,0:21:42.640
um in the business world and certainly

0:21:39.760,0:21:44.640
in commercial lending and banking

0:21:42.640,0:21:46.080
whereas in in the past uh banks and

0:21:44.640,0:21:47.840
lenders have asked you to predict the

0:21:46.080,0:21:49.760
future and forecast

0:21:47.840,0:21:51.520
they're now lurking retrospectively they

0:21:49.760,0:21:53.120
want to know the performance

0:21:51.520,0:21:55.039
of the last two to three years of that

0:21:53.120,0:21:57.520
business the forecast

0:21:55.039,0:21:59.760
given the uncertainty and predictability

0:21:57.520,0:22:02.559
of what's happening at the moment

0:21:59.760,0:22:03.760
has had to be reduced to what's

0:22:02.559,0:22:05.280
happening literally

0:22:03.760,0:22:07.280
month by month what's your manager

0:22:05.280,0:22:09.360
information showing you can you actually

0:22:07.280,0:22:11.280
predict the future quarter by quarter

0:22:09.360,0:22:12.559
and as you reach the end of that quarter

0:22:11.280,0:22:15.200
what does it look like so

0:22:12.559,0:22:17.440
did your performance actually let's say

0:22:15.200,0:22:21.280
from now till september was it 50

0:22:17.440,0:22:23.039
of last year or is then the end of the

0:22:21.280,0:22:24.640
let's say september your performance can

0:22:23.039,0:22:26.720
be 75

0:22:24.640,0:22:28.080
of last year from september to december

0:22:26.720,0:22:29.840
and you've literally got to do it in

0:22:28.080,0:22:32.880
bite-sized chunks

0:22:29.840,0:22:34.000
um and in response to some of the

0:22:32.880,0:22:37.280
comments made about

0:22:34.000,0:22:40.720
um whether businesses are in crisis

0:22:37.280,0:22:42.159
or are not or denial or whatever

0:22:40.720,0:22:43.919
in my experience in dealing with a lot

0:22:42.159,0:22:46.960
of businesses what i'm finding

0:22:43.919,0:22:49.200
is that um i haven't planned

0:22:46.960,0:22:51.120
there has been no contingency planning

0:22:49.200,0:22:52.240
um it's difficult to plan for something

0:22:51.120,0:22:54.480
you don't know

0:22:52.240,0:22:56.320
but the normal requirement for a

0:22:54.480,0:22:59.280
business is to have a plan

0:22:56.320,0:23:01.200
to have an exit strategy or to have

0:22:59.280,0:23:02.400
diversification in place all these

0:23:01.200,0:23:03.760
things

0:23:02.400,0:23:05.360
the the where businesses have let

0:23:03.760,0:23:06.400
themselves down is there's not enough

0:23:05.360,0:23:08.799
thought going into

0:23:06.400,0:23:09.679
where they're going with all of this and

0:23:08.799,0:23:12.559
this is where as

0:23:09.679,0:23:14.159
as julian has said my work your work

0:23:12.559,0:23:16.080
actually can come in and help them

0:23:14.159,0:23:18.799
and say come on put some structure into

0:23:16.080,0:23:20.080
this i know that henry talks a lot about

0:23:18.799,0:23:22.799
collaboration etc

0:23:20.080,0:23:24.080
and he and i work together but your your

0:23:22.799,0:23:27.200
your competitors

0:23:24.080,0:23:28.880
could be your obvious future partners

0:23:27.200,0:23:30.480
you don't have to compete with them you

0:23:28.880,0:23:33.679
can align your business model to

0:23:30.480,0:23:35.679
to to work with them in this period

0:23:33.679,0:23:37.200
to actually ensure sustainability and

0:23:35.679,0:23:38.880
growth for both your businesses

0:23:37.200,0:23:41.360
these are the kind of things that i've

0:23:38.880,0:23:43.360
been talking about in terms of

0:23:41.360,0:23:45.360
during the last four months in terms of

0:23:43.360,0:23:47.679
my business

0:23:45.360,0:23:49.679
thanks very much sandy operating in

0:23:47.679,0:23:52.320
extraordinary levels of uncertainty

0:23:49.679,0:23:53.679
is anybody would like to add or comment

0:23:52.320,0:23:56.320
on on sandeep's

0:23:53.679,0:23:57.600
observations um and that includes simon

0:23:56.320,0:23:59.840
if you would like to

0:23:57.600,0:24:02.840
very happy otherwise i will go to one of

0:23:59.840,0:24:04.480
the pre-submitted

0:24:02.840,0:24:06.720
questions

0:24:04.480,0:24:08.400
i think i think you've uh i think you've

0:24:06.720,0:24:10.159
achieved your objective there sandeep

0:24:08.400,0:24:10.960
absolutely i think it's uh well done

0:24:10.159,0:24:13.679
it's um

0:24:10.960,0:24:15.200
i think some very good observations uh

0:24:13.679,0:24:18.480
there are some very interesting

0:24:15.200,0:24:20.880
uh uh questions provided uh

0:24:18.480,0:24:21.760
in advance of the session and i'd like

0:24:20.880,0:24:25.360
to pick up on

0:24:21.760,0:24:27.840
one which i'd like to uh really

0:24:25.360,0:24:28.640
first of all ask jillian to to comment

0:24:27.840,0:24:31.679
on

0:24:28.640,0:24:33.520
which is um around homeworking i suppose

0:24:31.679,0:24:34.960
working from home does have positive

0:24:33.520,0:24:37.200
benefits

0:24:34.960,0:24:39.200
but it can also have a negative impact

0:24:37.200,0:24:41.360
on local economies

0:24:39.200,0:24:43.440
like like for example the city centre

0:24:41.360,0:24:45.760
coffee shops the sandwich bars

0:24:43.440,0:24:48.000
catering establishments all have been

0:24:45.760,0:24:50.159
put in place built around

0:24:48.000,0:24:52.480
the provision of large employers and

0:24:50.159,0:24:54.400
employees around those scenes

0:24:52.480,0:24:56.240
and that's all changing so how could

0:24:54.400,0:24:58.000
large employers

0:24:56.240,0:24:59.760
it's an interesting thought how could

0:24:58.000,0:25:01.679
those large employers balance their

0:24:59.760,0:25:04.320
workforce needs

0:25:01.679,0:25:06.400
with them with the footfall needs in

0:25:04.320,0:25:08.240
their local economies

0:25:06.400,0:25:10.080
because obviously their changes are

0:25:08.240,0:25:11.279
having impact on many other people's

0:25:10.080,0:25:13.679
businesses so

0:25:11.279,0:25:16.480
some comments on that would be really

0:25:13.679,0:25:20.240
worthwhile julian over to you

0:25:16.480,0:25:24.880
okay thank you ross so um

0:25:20.240,0:25:28.000
my my reflections in this area um

0:25:24.880,0:25:30.720
really come from initially thinking

0:25:28.000,0:25:31.679
of okay so this pandemic has came in it

0:25:30.720,0:25:33.360
swept

0:25:31.679,0:25:34.960
everyone off their fate without even

0:25:33.360,0:25:37.440
realizing it

0:25:34.960,0:25:39.760
and when we look back at seismic change

0:25:37.440,0:25:44.559
that has happened across

0:25:39.760,0:25:47.440
worlds countries economies sectors etc

0:25:44.559,0:25:49.200
things come in and out of fashion okay

0:25:47.440,0:25:51.679
and it's very hard to predict them

0:25:49.200,0:25:55.039
coming in it's very hard to stop them

0:25:51.679,0:25:56.240
coming out of fashion again and i think

0:25:55.039,0:25:58.320
what we potentially

0:25:56.240,0:26:00.880
will be seeing is these larger

0:25:58.320,0:26:03.360
organizations who are having to make

0:26:00.880,0:26:04.240
very big strategic decisions based on

0:26:03.360,0:26:06.240
the the

0:26:04.240,0:26:08.960
survival and the financial well-being of

0:26:06.240,0:26:11.360
that organization and we know already

0:26:08.960,0:26:13.200
that for example canary wharf in london

0:26:11.360,0:26:15.679
a lot of the banking

0:26:13.200,0:26:16.720
industry is actually making some hard

0:26:15.679,0:26:19.039
decisions now

0:26:16.720,0:26:20.559
about actually keeping their head

0:26:19.039,0:26:23.520
offices

0:26:20.559,0:26:24.880
in that very expensive plot of land

0:26:23.520,0:26:28.720
which of course it's a

0:26:24.880,0:26:31.279
it's a massive cost and of course

0:26:28.720,0:26:33.520
to bring staff coming in and out of that

0:26:31.279,0:26:36.720
to actually work there

0:26:33.520,0:26:38.880
um what we actually are seeing is those

0:26:36.720,0:26:39.919
organizations deciding that no

0:26:38.880,0:26:41.919
we're actually going to reduce our

0:26:39.919,0:26:43.520
office space because we've seen the

0:26:41.919,0:26:46.320
productivity

0:26:43.520,0:26:48.159
of people working from home and and of

0:26:46.320,0:26:50.159
course we know when these organizations

0:26:48.159,0:26:51.679
are making these larger decisions

0:26:50.159,0:26:53.600
which of course will impact on the

0:26:51.679,0:26:56.960
culture of how people work

0:26:53.600,0:26:59.200
and the subcultures of of economies that

0:26:56.960,0:27:02.960
exist as a knock-on of that

0:26:59.200,0:27:06.799
um i predict what we will see is the

0:27:02.960,0:27:09.840
subcultures of economy within that

0:27:06.799,0:27:10.960
will probably die and have to change now

0:27:09.840,0:27:12.559
we know

0:27:10.960,0:27:14.240
some people might argue well where is

0:27:12.559,0:27:15.200
the social responsibility for the

0:27:14.240,0:27:17.520
organization

0:27:15.200,0:27:19.760
surely we should be doing what we can to

0:27:17.520,0:27:21.760
keep high streets and city centers town

0:27:19.760,0:27:25.200
center is alive

0:27:21.760,0:27:27.200
and yes of course that is important um

0:27:25.200,0:27:28.960
but i'm very conscious there's a much

0:27:27.200,0:27:32.480
bigger evolution

0:27:28.960,0:27:34.559
at hand here that we can't

0:27:32.480,0:27:36.399
be exponentially smoothing for the rest

0:27:34.559,0:27:38.480
of our lives

0:27:36.399,0:27:40.080
you know nature has to take its course

0:27:38.480,0:27:41.360
and the strongest of the species will

0:27:40.080,0:27:45.279
survive

0:27:41.360,0:27:48.559
and if the need for one

0:27:45.279,0:27:51.200
business is no longer there um

0:27:48.559,0:27:52.720
yes that business makeup may um decide

0:27:51.200,0:27:55.200
to close its business

0:27:52.720,0:27:56.000
but then other business opportunities

0:27:55.200,0:27:58.880
will

0:27:56.000,0:27:59.679
come on the on the back of what the new

0:27:58.880,0:28:02.880
business is

0:27:59.679,0:28:05.840
so for example with all the homeworking

0:28:02.880,0:28:06.559
um we know already that a lot of

0:28:05.840,0:28:08.880
builders

0:28:06.559,0:28:10.880
and interior designers are very busy

0:28:08.880,0:28:13.279
with doing loft conversions with doing

0:28:10.880,0:28:15.760
extensions where people are now deciding

0:28:13.279,0:28:17.760
that this actually is

0:28:15.760,0:28:19.760
a new change in lifestyle and they're

0:28:17.760,0:28:21.360
thinking about the

0:28:19.760,0:28:23.200
way that they're actually living and

0:28:21.360,0:28:24.720
working within their homes so there

0:28:23.200,0:28:26.480
comes business opportunity

0:28:24.720,0:28:28.799
for the building and construction

0:28:26.480,0:28:31.200
industry for the interior

0:28:28.799,0:28:32.240
design and soft furnishings industry

0:28:31.200,0:28:35.679
with having

0:28:32.240,0:28:39.120
uh office space created within your home

0:28:35.679,0:28:41.120
etc so you you know you go and buy your

0:28:39.120,0:28:44.559
truck try to buy yourself a nice office

0:28:41.120,0:28:46.640
chair on wayfair.co.uk and most of them

0:28:44.559,0:28:50.159
are out of stock

0:28:46.640,0:28:52.320
so it's sort of where you know um there

0:28:50.159,0:28:53.279
are losers yes but then there are also

0:28:52.320,0:28:56.720
winners

0:28:53.279,0:28:57.600
as new trends and new approaches and a

0:28:56.720,0:29:01.520
new culture

0:28:57.600,0:29:04.480
emerges and i think we have to go with

0:29:01.520,0:29:05.919
it and let nature take its course i know

0:29:04.480,0:29:08.559
it's very controversial

0:29:05.919,0:29:09.440
how i'm sharing my insights here but i

0:29:08.559,0:29:13.600
think

0:29:09.440,0:29:15.200
with it becomes then opportunity

0:29:13.600,0:29:16.799
thanks julian uh james do you have

0:29:15.200,0:29:17.919
something to say on on the same on the

0:29:16.799,0:29:20.960
same question from

0:29:17.919,0:29:23.300
maybe from a leadership perspective um

0:29:20.960,0:29:25.200
only that god i thought i was harsh

0:29:23.300,0:29:28.559
[Laughter]

0:29:25.200,0:29:28.960
um i think that probably two or three

0:29:28.559,0:29:31.200
points

0:29:28.960,0:29:33.039
i i would agree with jillian i don't

0:29:31.200,0:29:36.399
think that you can um

0:29:33.039,0:29:38.880
prolong the inevitable so this uh

0:29:36.399,0:29:40.720
crisis basically speeded up the death of

0:29:38.880,0:29:41.200
the high street and the high street will

0:29:40.720,0:29:43.600
probably

0:29:41.200,0:29:45.520
close off anyway i suspect it will or

0:29:43.600,0:29:48.880
will take a different form

0:29:45.520,0:29:52.840
a different shape or form i think um

0:29:48.880,0:29:55.360
the private sector is not

0:29:52.840,0:29:56.799
um known for being notoriously

0:29:55.360,0:29:59.679
altruistic

0:29:56.799,0:30:02.480
so i think although we might love to say

0:29:59.679,0:30:04.399
we want to help our local economies

0:30:02.480,0:30:05.600
when push comes to shove if you've only

0:30:04.399,0:30:08.320
got half your employees

0:30:05.600,0:30:09.360
in your office then that footprint is

0:30:08.320,0:30:11.679
only it's 50

0:30:09.360,0:30:13.039
down for all those who feed from that

0:30:11.679,0:30:14.080
particular footprint there's nothing you

0:30:13.039,0:30:16.799
can do about that

0:30:14.080,0:30:17.679
um perhaps maybe think a bit more

0:30:16.799,0:30:19.919
innovatively

0:30:17.679,0:30:20.799
about how you can use those local

0:30:19.919,0:30:22.399
suppliers

0:30:20.799,0:30:24.080
but other than that i would i would tend

0:30:22.399,0:30:26.399
to agree with jillian that year

0:30:24.080,0:30:28.399
uh nature will take its course our

0:30:26.399,0:30:30.159
economic nature will take its course

0:30:28.399,0:30:31.840
sad though that might be for a lot of

0:30:30.159,0:30:34.080
small organizations

0:30:31.840,0:30:35.600
you know that's what's going to happen

0:30:34.080,0:30:36.880
and if you're one of those small

0:30:35.600,0:30:38.159
organizations

0:30:36.880,0:30:40.000
maybe what you should be doing at the

0:30:38.159,0:30:43.120
moment is is thinking

0:30:40.000,0:30:43.600
uh where am i going to go you know if if

0:30:43.120,0:30:46.640
i'm

0:30:43.600,0:30:48.320
on portsmouth high street and i ain't

0:30:46.640,0:30:48.799
getting no business maybe i should just

0:30:48.320,0:30:50.640
be

0:30:48.799,0:30:52.240
shutting the doors and thinking about

0:30:50.640,0:30:56.159
moving on and

0:30:52.240,0:30:59.120
coming out of denial into a new reality

0:30:56.159,0:31:01.440
but where did where did i go i mean that

0:30:59.120,0:31:03.840
as uncomfortable as it is for me

0:31:01.440,0:31:06.080
because i like face-to-face teaching you

0:31:03.840,0:31:09.039
know this is my world now

0:31:06.080,0:31:10.559
and i need to accept and i've had this

0:31:09.039,0:31:13.600
very steep learning curve

0:31:10.559,0:31:15.360
on what you can do online uh over the

0:31:13.600,0:31:16.240
course the last two to three months in

0:31:15.360,0:31:17.679
terms of

0:31:16.240,0:31:19.279
working with clients and working with

0:31:17.679,0:31:22.000
students it's not

0:31:19.279,0:31:23.039
as enjoyable an experience for me as an

0:31:22.000,0:31:25.200
academic

0:31:23.039,0:31:27.039
but it's still an enjoyable experience

0:31:25.200,0:31:28.480
and you just have to learn to adopt and

0:31:27.039,0:31:31.919
adapt

0:31:28.480,0:31:33.360
much as we do in nature absolutely

0:31:31.919,0:31:35.039
i like the point i can actually be the

0:31:33.360,0:31:37.440
the nice guy on this one and julian can

0:31:35.039,0:31:41.679
be the nasty one

0:31:37.440,0:31:43.760
yes no comment there james says

0:31:41.679,0:31:46.399
absolutely thank you for that i think i

0:31:43.760,0:31:48.640
think that's that's absolutely right um

0:31:46.399,0:31:49.519
i i'd like to invite henry if you'd like

0:31:48.640,0:31:51.360
to um

0:31:49.519,0:31:53.440
just say a couple of words because i

0:31:51.360,0:31:54.159
know he's he's interested in this also

0:31:53.440,0:31:57.200
from a

0:31:54.159,0:31:58.880
sort of social responsibility sort of

0:31:57.200,0:32:00.799
point of view he's got he's got a

0:31:58.880,0:32:04.559
particular angle maybe on that

0:32:00.799,0:32:08.000
henry yeah hi folks uh i'm i'm henry

0:32:04.559,0:32:10.559
i'm a self-employed consultant chaplain

0:32:08.000,0:32:12.159
based uh but used to work for the

0:32:10.559,0:32:15.279
council for 20 years

0:32:12.159,0:32:16.799
with an earlier life um my fear and it

0:32:15.279,0:32:20.000
is very south after centric but it

0:32:16.799,0:32:21.919
applies to a lot of areas is actually

0:32:20.000,0:32:23.440
the it's a bit like when the mines are

0:32:21.919,0:32:25.919
closed when the mines close the whole

0:32:23.440,0:32:28.960
communities are decimated

0:32:25.919,0:32:30.720
and we all know that you know the vast

0:32:28.960,0:32:32.240
majority of people have been affected by

0:32:30.720,0:32:35.679
kobe 19

0:32:32.240,0:32:38.559
are young people that saw the 20s to 30s

0:32:35.679,0:32:41.039
sort of work in hospitality retail

0:32:38.559,0:32:44.640
leisure and rest with

0:32:41.039,0:32:47.120
my my fear is if

0:32:44.640,0:32:48.880
organizations don't get their white

0:32:47.120,0:32:52.080
collar office staff

0:32:48.880,0:32:54.080
back to work and contribute to the local

0:32:52.080,0:32:55.039
economy saying yes the city centre will

0:32:54.080,0:32:58.159
die

0:32:55.039,0:33:03.679
and it'll be a long ling

0:32:58.159,0:33:05.519
if it'd be a blight on the landscape

0:33:03.679,0:33:07.120
because unless you've got some really

0:33:05.519,0:33:08.080
strategic thinking about how you

0:33:07.120,0:33:10.559
reinvigorate

0:33:08.080,0:33:11.760
a city center and what is it therefore

0:33:10.559,0:33:13.519
you won't get put full

0:33:11.760,0:33:15.519
you won't get people coming to the city

0:33:13.519,0:33:17.600
you are getting people spending money

0:33:15.519,0:33:19.200
so the economy keeps spiraling down and

0:33:17.600,0:33:22.320
down and down

0:33:19.200,0:33:24.000
and it's just a real fear i have

0:33:22.320,0:33:26.240
and something you mentioned earlier on

0:33:24.000,0:33:29.279
today about sort of a two-tier workforce

0:33:26.240,0:33:30.559
and it does appear that you know

0:33:29.279,0:33:32.480
you know i'm not a trade unionist i'm

0:33:30.559,0:33:33.039
not marxist so i'm not any of that stuff

0:33:32.480,0:33:35.039
but

0:33:33.039,0:33:36.320
it does appear that if you're a white

0:33:35.039,0:33:39.120
collar you're office based

0:33:36.320,0:33:41.120
you can work from home and yet huge

0:33:39.120,0:33:43.760
spades of our population

0:33:41.120,0:33:44.720
have been out working every day since it

0:33:43.760,0:33:47.279
started

0:33:44.720,0:33:49.200
and have we become comfortable and

0:33:47.279,0:33:49.840
should we be sort of grabbing people

0:33:49.200,0:33:52.960
saying

0:33:49.840,0:33:53.919
you need to go back to work back into

0:33:52.960,0:33:55.440
the office

0:33:53.919,0:33:57.200
and that way you contribute to the local

0:33:55.440,0:33:58.320
economy otherwise

0:33:57.200,0:34:01.360
we'll just get more and more people

0:33:58.320,0:34:03.679
unemployed that's my fear

0:34:01.360,0:34:06.799
i can talk about street leadership and

0:34:03.679,0:34:06.799
collaboration later on but that's

0:34:08.159,0:34:11.440
thanks very much henry i think that's

0:34:09.919,0:34:13.839
that is an interesting

0:34:11.440,0:34:14.639
point and i think it it helps us and

0:34:13.839,0:34:16.960
takes us

0:34:14.639,0:34:18.079
forward to a question that did did come

0:34:16.960,0:34:21.119
in before

0:34:18.079,0:34:23.839
uh that has been already submitted

0:34:21.119,0:34:25.760
and uh maybe just to address that sort

0:34:23.839,0:34:27.440
of corporate social responsibility so

0:34:25.760,0:34:29.520
somebody asked do you think the glyphs

0:34:27.440,0:34:30.720
global pandemic will really help us

0:34:29.520,0:34:33.520
shift the way we do

0:34:30.720,0:34:34.480
business so we become more people

0:34:33.520,0:34:36.879
socially

0:34:34.480,0:34:38.879
and environmentally focused it's

0:34:36.879,0:34:42.399
beginning to feel like we may be

0:34:38.879,0:34:43.200
defaulting to the old normal maybe not

0:34:42.399,0:34:45.040
the new normal

0:34:43.200,0:34:46.720
and how can leaders and managers ensure

0:34:45.040,0:34:49.359
we seize opportunity

0:34:46.720,0:34:50.560
for positive change whilst managing the

0:34:49.359,0:34:53.919
day-to-day

0:34:50.560,0:34:56.320
activities um there are so so many

0:34:53.919,0:34:58.320
elements to that but i think there is an

0:34:56.320,0:35:01.680
interesting one about our

0:34:58.320,0:35:03.920
mutual responsibility as businesses and

0:35:01.680,0:35:05.280
to maintain the the the economy

0:35:03.920,0:35:07.440
structures in a way

0:35:05.280,0:35:09.040
that will help help businesses to

0:35:07.440,0:35:12.560
progress and make their changes

0:35:09.040,0:35:13.680
on a timely basis um maybe asking too

0:35:12.560,0:35:16.240
much i don't know

0:35:13.680,0:35:18.079
uh let's let's ask james first and then

0:35:16.240,0:35:21.760
and then julian to make some comments

0:35:18.079,0:35:21.760
james how how do you see that

0:35:22.640,0:35:28.839
i think um i think there are probably

0:35:25.680,0:35:32.480
a couple of issues here i think one is

0:35:28.839,0:35:34.640
um we will basically try and slowly

0:35:32.480,0:35:37.680
return to economics

0:35:34.640,0:35:40.560
that is to say um i don't think

0:35:37.680,0:35:41.920
this crisis is going to teach as much

0:35:40.560,0:35:45.200
about changes to

0:35:41.920,0:35:49.280
the social structure of our

0:35:45.200,0:35:50.720
country i think we'll we we won't

0:35:49.280,0:35:52.560
we'll come out of this but we'll very

0:35:50.720,0:35:53.440
quickly forget we're all in this

0:35:52.560,0:35:56.640
together

0:35:53.440,0:35:58.800
as soon as as soon as as a as is

0:35:56.640,0:36:00.400
economically attractive for people you

0:35:58.800,0:36:03.920
know we aren't going to become

0:36:00.400,0:36:07.599
a more marxist economy uh

0:36:03.920,0:36:09.920
as a result of a a global pandemic

0:36:07.599,0:36:11.680
i think one of the things i'm beginning

0:36:09.920,0:36:15.359
to see is

0:36:11.680,0:36:18.240
quite a number of people

0:36:15.359,0:36:20.320
using the global pandemic pandemic as an

0:36:18.240,0:36:21.119
opportunity to change their own ways of

0:36:20.320,0:36:22.800
life

0:36:21.119,0:36:24.320
and that's that would be the white

0:36:22.800,0:36:26.079
collar workers

0:36:24.320,0:36:27.920
so people aren't rushing back to the

0:36:26.079,0:36:29.520
offices because they know they can work

0:36:27.920,0:36:30.800
effectively from home

0:36:29.520,0:36:33.440
it's more comfortable working

0:36:30.800,0:36:36.240
effectively from home i can get

0:36:33.440,0:36:37.760
more done in three hours here than i can

0:36:36.240,0:36:40.880
in five hours

0:36:37.760,0:36:43.359
at the university of portsmouth um it

0:36:40.880,0:36:44.160
also means that i'm not having to buy a

0:36:43.359,0:36:47.520
very very

0:36:44.160,0:36:49.839
expensive uh season ticket

0:36:47.520,0:36:51.680
and people are looking at this thinking

0:36:49.839,0:36:52.560
i'm being conservative i'm being

0:36:51.680,0:36:54.240
cautious

0:36:52.560,0:36:56.240
i'm not going fork out five and a half

0:36:54.240,0:36:58.720
thousand pounds for a season ticket

0:36:56.240,0:37:00.640
i'll take life from home so i think it

0:36:58.720,0:37:01.200
might be difficult to actually convince

0:37:00.640,0:37:03.119
that

0:37:01.200,0:37:04.240
white collar workforce to get back to

0:37:03.119,0:37:07.760
work

0:37:04.240,0:37:08.240
if uh because it's it's comfortable for

0:37:07.760,0:37:10.400
them

0:37:08.240,0:37:12.400
i think that's the problem i think

0:37:10.400,0:37:15.440
though economically socially

0:37:12.400,0:37:16.800
we'll try and get back to the way the

0:37:15.440,0:37:17.680
world used to be

0:37:16.800,0:37:20.480
because that's where we're

0:37:17.680,0:37:24.160
conservatively comfortable with

0:37:20.480,0:37:26.160
um you said yeah one would predict

0:37:24.160,0:37:27.359
in a year's time we'll be having the

0:37:26.160,0:37:30.480
same uh

0:37:27.359,0:37:32.000
climate problems that we had six months

0:37:30.480,0:37:34.800
ago

0:37:32.000,0:37:36.960
yeah thank you times turkeys don't work

0:37:34.800,0:37:36.960
for

0:37:37.839,0:37:44.480
your observations please um yeah

0:37:41.280,0:37:46.880
some quite similar to james there but um

0:37:44.480,0:37:47.599
henry just picking up on what you had

0:37:46.880,0:37:50.160
said yes

0:37:47.599,0:37:50.960
i mean i i do understand where you're

0:37:50.160,0:37:55.040
coming from

0:37:50.960,0:37:56.800
and we're certainly very aware of the

0:37:55.040,0:37:58.640
sort of catastrophic impacts the

0:37:56.800,0:37:59.599
pandemic has had on the city of

0:37:58.640,0:38:02.480
southampton

0:37:59.599,0:38:03.440
and i'll refer back to um my old

0:38:02.480,0:38:05.440
industry

0:38:03.440,0:38:06.800
that actually brought me from ireland to

0:38:05.440,0:38:08.079
southampton was indeed to work in the

0:38:06.800,0:38:09.520
cruise industry

0:38:08.079,0:38:11.359
which of course has been massively

0:38:09.520,0:38:12.640
impacted and of course it's the ripple

0:38:11.359,0:38:14.880
effects of

0:38:12.640,0:38:17.520
you know the taxi drivers the

0:38:14.880,0:38:19.040
restaurants the hotels

0:38:17.520,0:38:20.800
the shops the everything that's been

0:38:19.040,0:38:24.400
impacted by the

0:38:20.800,0:38:26.480
uh reduction in um in cruise

0:38:24.400,0:38:27.680
traffic and the subsequent footfall

0:38:26.480,0:38:30.640
around that

0:38:27.680,0:38:32.240
um just i i think just bring some

0:38:30.640,0:38:34.240
awareness into how the

0:38:32.240,0:38:35.359
minority groups are actually impacted

0:38:34.240,0:38:37.359
you sort of said that there's a bit of a

0:38:35.359,0:38:39.200
two-tier society going on we're talking

0:38:37.359,0:38:41.520
about the white-collar workers

0:38:39.200,0:38:42.320
being those that seem to be having it

0:38:41.520,0:38:44.720
all

0:38:42.320,0:38:46.000
um i'm part of the old party

0:38:44.720,0:38:48.000
parliamentary group woman

0:38:46.000,0:38:50.240
and work and at one of the recent

0:38:48.000,0:38:53.440
meetings there was cited that

0:38:50.240,0:38:56.079
women have actually came off a lot worse

0:38:53.440,0:38:59.680
as a result of the pandemic than men

0:38:56.079,0:39:02.240
and mostly through women's employment is

0:38:59.680,0:39:02.880
predominantly within the lower paid

0:39:02.240,0:39:06.560
sectors

0:39:02.880,0:39:08.400
particularly the hospitality sectors

0:39:06.560,0:39:09.839
which of course are still impacted by

0:39:08.400,0:39:12.160
the pandemic

0:39:09.839,0:39:14.240
but particularly retail and also the

0:39:12.160,0:39:16.880
hairdressing and beauty industry

0:39:14.240,0:39:18.480
um now the the latter has just been

0:39:16.880,0:39:19.280
given the green light to obviously open

0:39:18.480,0:39:22.640
up again

0:39:19.280,0:39:25.520
but what we have seen is um

0:39:22.640,0:39:27.520
a lot of um people that have been

0:39:25.520,0:39:28.320
impacted that hasn't been overt and of

0:39:27.520,0:39:30.320
course

0:39:28.320,0:39:32.160
homeschooling and things like that what

0:39:30.320,0:39:33.599
they have said is that it has set back

0:39:32.160,0:39:35.119
the gender pay gap

0:39:33.599,0:39:37.440
and the transition of women in the

0:39:35.119,0:39:39.280
workplace by about 10 years

0:39:37.440,0:39:41.440
so i think that's an interesting thing

0:39:39.280,0:39:44.320
to think about moving forwards

0:39:41.440,0:39:46.079
um but enough about women i'll say that

0:39:44.320,0:39:48.640
before someone else says it

0:39:46.079,0:39:50.560
um looking looking then at the wider

0:39:48.640,0:39:51.200
aspects i think it'll be interesting to

0:39:50.560,0:39:54.880
see

0:39:51.200,0:39:56.880
how we look at what the actual

0:39:54.880,0:39:59.520
skill set requirement will be moving

0:39:56.880,0:40:03.680
forwards within the region as we emerge

0:39:59.520,0:40:05.520
um into the post-pandemic economy um

0:40:03.680,0:40:06.640
i'm sure i can speak for portsmouth as

0:40:05.520,0:40:08.560
well where of course within the

0:40:06.640,0:40:10.720
university we're looking very carefully

0:40:08.560,0:40:12.960
at our portfolios of courses to see

0:40:10.720,0:40:14.400
what's hot and what's not what what

0:40:12.960,0:40:16.480
courses are we going to

0:40:14.400,0:40:18.319
offer that actually will have jobs from

0:40:16.480,0:40:20.400
the students going to graduate

0:40:18.319,0:40:22.480
and particularly the likes of the

0:40:20.400,0:40:24.400
hospitality and tourism industry

0:40:22.480,0:40:25.760
which was normally very buoyant island

0:40:24.400,0:40:27.920
in this area

0:40:25.760,0:40:29.520
it's not something that a 16 or 18 year

0:40:27.920,0:40:31.599
old will probably be thinking well i'm

0:40:29.520,0:40:33.760
going to go and actually upskill

0:40:31.599,0:40:34.800
um myself and that because there's loads

0:40:33.760,0:40:37.200
of jobs in in

0:40:34.800,0:40:38.000
in that industry so it's looking then at

0:40:37.200,0:40:41.200
will

0:40:38.000,0:40:43.680
what will these young people choose to

0:40:41.200,0:40:46.319
do in order to upskill themselves

0:40:43.680,0:40:47.280
and i think it's looking at what type of

0:40:46.319,0:40:48.800
economy will

0:40:47.280,0:40:50.720
emerge we know traditionally we're

0:40:48.800,0:40:53.680
working on knowledge economy

0:40:50.720,0:40:54.640
and we know we're also in a post-brexit

0:40:53.680,0:40:56.960
phase as well

0:40:54.640,0:40:58.079
with of course more focus on export more

0:40:56.960,0:41:00.319
focus on

0:40:58.079,0:41:02.079
um making britain great again so is

0:41:00.319,0:41:04.720
there going to be more opportunities for

0:41:02.079,0:41:07.760
innovation and so forth around that

0:41:04.720,0:41:09.440
um so that's something to think about um

0:41:07.760,0:41:11.200
but just pulling on james's points

0:41:09.440,0:41:15.040
around the

0:41:11.200,0:41:17.280
impact of workers working from home

0:41:15.040,0:41:18.960
it's it's had a positive impact on our

0:41:17.280,0:41:22.240
green agenda as a country

0:41:18.960,0:41:24.319
and i think that's something that um

0:41:22.240,0:41:26.640
organizations should be making

0:41:24.319,0:41:30.000
considerations towards as part of their

0:41:26.640,0:41:30.720
um social responsibility thinking well

0:41:30.000,0:41:32.640
what

0:41:30.720,0:41:34.800
what what is actually the benefits of

0:41:32.640,0:41:37.520
having x amount of people driving in and

0:41:34.800,0:41:38.319
cluttering up the m27 and requiring

0:41:37.520,0:41:41.599
extra

0:41:38.319,0:41:44.480
carriages on the on the railways etc

0:41:41.599,0:41:46.319
but ultimately productivity can actually

0:41:44.480,0:41:48.240
be better if these people

0:41:46.319,0:41:49.440
are working in their homes so i think

0:41:48.240,0:41:52.319
it's it's

0:41:49.440,0:41:53.680
not wanting just to return to the old

0:41:52.319,0:41:55.680
normal because

0:41:53.680,0:41:57.920
that's what we were familiar with but we

0:41:55.680,0:41:59.680
know those aspects of it that were not

0:41:57.920,0:42:01.440
very good at all they weren't good for

0:41:59.680,0:42:02.560
economy they weren't good for our health

0:42:01.440,0:42:04.400
and well-being

0:42:02.560,0:42:05.680
and but all of a sudden it was it was

0:42:04.400,0:42:08.000
the only thing that we knew

0:42:05.680,0:42:09.440
so we ever everyone was just running off

0:42:08.000,0:42:10.160
the cliff age really doing it weren't

0:42:09.440,0:42:11.920
they

0:42:10.160,0:42:13.760
so it's not having the chance to really

0:42:11.920,0:42:16.000
reflect and think okay

0:42:13.760,0:42:18.800
in how we build our businesses and our

0:42:16.000,0:42:22.640
products back up again how can we do it

0:42:18.800,0:42:24.560
um with climate responsibility in mind

0:42:22.640,0:42:26.960
and how can we do it with productivity

0:42:24.560,0:42:27.839
in mind and how can we do it with

0:42:26.960,0:42:30.160
actually

0:42:27.839,0:42:31.359
the health and well-being of ourselves

0:42:30.160,0:42:35.040
as business leaders

0:42:31.359,0:42:38.880
and also our staff in mind as well

0:42:35.040,0:42:41.359
so it's sustainable 360 degrees

0:42:38.880,0:42:42.560
thank you julian um i'm going to because

0:42:41.359,0:42:45.599
we've got

0:42:42.560,0:42:48.800
10 10 minutes um to go and i

0:42:45.599,0:42:51.839
i would just like to uh ask you both

0:42:48.800,0:42:53.119
to just consider consider this if you

0:42:51.839,0:42:56.319
have a you have

0:42:53.119,0:42:58.560
15 16 year old in front of you

0:42:56.319,0:43:00.240
they are obviously thinking about going

0:42:58.560,0:43:01.520
to university they're thinking about

0:43:00.240,0:43:04.000
their career

0:43:01.520,0:43:05.599
they're thinking about the future and

0:43:04.000,0:43:08.560
they're in the midst

0:43:05.599,0:43:09.599
of the biggest social economic and one

0:43:08.560,0:43:12.720
might say cultural

0:43:09.599,0:43:16.160
change that's that's ever fallen upon

0:43:12.720,0:43:18.960
society um certainly in in

0:43:16.160,0:43:19.680
in our you know reasonable living memory

0:43:18.960,0:43:21.760
and certainly

0:43:19.680,0:43:22.800
in in our historical understanding i

0:43:21.760,0:43:25.839
think

0:43:22.800,0:43:26.640
what would you say if you just had the

0:43:25.839,0:43:30.160
chance to say

0:43:26.640,0:43:31.599
two very wise things to that 15 year old

0:43:30.160,0:43:34.960
right now

0:43:31.599,0:43:38.000
what would those two very wise things be

0:43:34.960,0:43:41.200
that you feel would help them steer

0:43:38.000,0:43:44.960
their course a little bit better

0:43:41.200,0:43:47.040
towards this new economy in this new way

0:43:44.960,0:43:48.240
and uh because i know he can claw this

0:43:47.040,0:43:50.880
from the top of his head i'm going to

0:43:48.240,0:43:55.200
ask james to go first

0:43:50.880,0:43:56.880
what would that be um

0:43:55.200,0:43:58.960
i'm kind of a traditionalist when i talk

0:43:56.880,0:44:01.760
to 15 and 16 you know it's my

0:43:58.960,0:44:03.119
first words of advice is there's nothing

0:44:01.760,0:44:04.960
better than a passion

0:44:03.119,0:44:06.800
follow what you're really really

0:44:04.960,0:44:07.599
passionate about because you'll always

0:44:06.800,0:44:09.440
have a career

0:44:07.599,0:44:10.720
i mean i'm a professor leadership

0:44:09.440,0:44:13.280
studies

0:44:10.720,0:44:15.839
that was the last thing in my mind when

0:44:13.280,0:44:16.640
i was a sweaty 16 17 year old up in

0:44:15.839,0:44:18.880
scotland

0:44:16.640,0:44:20.560
you know what i got as advice was if

0:44:18.880,0:44:22.800
you're interested in this topic

0:44:20.560,0:44:24.640
you put more enthusiasm and love and

0:44:22.800,0:44:26.560
life and caring into it

0:44:24.640,0:44:28.079
and that will get you that will jettison

0:44:26.560,0:44:29.920
you because

0:44:28.079,0:44:32.000
no matter how much advice i give at 15

0:44:29.920,0:44:34.160
and 6 you know where they end up isn't

0:44:32.000,0:44:36.160
going to be due to me

0:44:34.160,0:44:37.359
so from an academic perspective

0:44:36.160,0:44:39.839
untraditional

0:44:37.359,0:44:41.119
if you like physics follow follow one of

0:44:39.839,0:44:43.280
the physical sciences

0:44:41.119,0:44:44.319
if you're into dentistry that's where

0:44:43.280,0:44:47.599
you go

0:44:44.319,0:44:49.040
if if you want to um

0:44:47.599,0:44:50.880
get a career in finance you're going to

0:44:49.040,0:44:52.880
have to go down this road

0:44:50.880,0:44:54.400
and do the work do the thing that you

0:44:52.880,0:44:57.920
really enjoy

0:44:54.400,0:44:59.920
that's brilliant thank you guys

0:44:57.920,0:45:04.720
thank you james jillian what are your

0:44:59.920,0:45:07.599
thoughts on that

0:45:04.720,0:45:08.240
okay so my thoughts i'm going to draw

0:45:07.599,0:45:11.119
upon

0:45:08.240,0:45:13.230
um some inspirational words shared in

0:45:11.119,0:45:16.160
the disney cinderella movie okay

0:45:13.230,0:45:18.319
[Laughter]

0:45:16.160,0:45:20.160
so it's not all butterflies and uh

0:45:18.319,0:45:22.720
squirrels

0:45:20.160,0:45:24.480
but the two key things is to have

0:45:22.720,0:45:28.240
courage and be kind

0:45:24.480,0:45:28.960
okay the have courage this is where you

0:45:28.240,0:45:32.400
need to

0:45:28.960,0:45:34.640
be able to adapt

0:45:32.400,0:45:35.839
understand that you will have to retrain

0:45:34.640,0:45:38.400
consistently

0:45:35.839,0:45:40.079
because as james has quite rightly said

0:45:38.400,0:45:42.640
what you will start out to do you will

0:45:40.079,0:45:45.359
end up doing something different

0:45:42.640,0:45:46.160
but have the courage to actually believe

0:45:45.359,0:45:48.319
in yourself

0:45:46.160,0:45:49.359
go out there and actually try something

0:45:48.319,0:45:52.560
different

0:45:49.359,0:45:55.119
and actually work work work beyond your

0:45:52.560,0:45:55.680
capability levels that you actually know

0:45:55.119,0:45:57.520
to you

0:45:55.680,0:45:59.440
because it's only by stretching yourself

0:45:57.520,0:46:01.280
that that you will actually learn

0:45:59.440,0:46:03.680
and develop okay so it's really

0:46:01.280,0:46:05.680
important to have courage

0:46:03.680,0:46:07.200
and then to be kind well number one

0:46:05.680,0:46:10.400
you're gonna have to

0:46:07.200,0:46:11.520
be kind to others okay if if you want to

0:46:10.400,0:46:14.000
succeed

0:46:11.520,0:46:16.560
in whichever industry you need to

0:46:14.000,0:46:19.440
understand to be kind to others

0:46:16.560,0:46:20.880
to be kind to your environment so be

0:46:19.440,0:46:21.599
kind to the world that you live in

0:46:20.880,0:46:23.359
because

0:46:21.599,0:46:25.520
it's the next generation that's going to

0:46:23.359,0:46:27.440
have to look after after us to hand it

0:46:25.520,0:46:30.560
on to their generation

0:46:27.440,0:46:32.319
but also to be kind to yourself um

0:46:30.560,0:46:34.800
and putting yourself at the center of it

0:46:32.319,0:46:35.920
all all of this work that's been done

0:46:34.800,0:46:38.480
now around

0:46:35.920,0:46:39.920
mental health and well-being it starts

0:46:38.480,0:46:42.079
with every individual

0:46:39.920,0:46:43.839
to be kind to themselves and make it

0:46:42.079,0:46:45.760
their own responsibility

0:46:43.839,0:46:46.880
to look after their own mental health

0:46:45.760,0:46:48.720
and well-being

0:46:46.880,0:46:50.160
and if you do all those things they will

0:46:48.720,0:46:52.079
fly

0:46:50.160,0:46:53.920
thanks very much jillian it was a slight

0:46:52.079,0:46:55.359
trick question and i can see sandy

0:46:53.920,0:46:58.079
probably picked up on that

0:46:55.359,0:47:00.079
the the situation is of course that same

0:46:58.079,0:47:02.480
advice we could give ourselves

0:47:00.079,0:47:04.000
at any stage of our lives and this this

0:47:02.480,0:47:06.640
this is the key to it we

0:47:04.000,0:47:08.400
we get so lost in our careers and so

0:47:06.640,0:47:10.800
lost in our sectors and co lost

0:47:08.400,0:47:11.839
so lost in our own experiences that we

0:47:10.800,0:47:14.319
sometimes

0:47:11.839,0:47:15.359
forget that this constant change this

0:47:14.319,0:47:17.680
constant challenge

0:47:15.359,0:47:18.800
is is should we we should address with

0:47:17.680,0:47:20.480
positivity

0:47:18.800,0:47:23.359
and so i i tend to think that what you

0:47:20.480,0:47:25.760
can say to the 15 16 year old and maybe

0:47:23.359,0:47:27.200
the 15 16 year old former self

0:47:25.760,0:47:28.800
is something that we should constantly

0:47:27.200,0:47:31.839
remind ourselves and

0:47:28.800,0:47:32.880
and this is this is really an aspect of

0:47:31.839,0:47:35.520
what we have been

0:47:32.880,0:47:35.520
confronting