How we collect, use and retain information is important. Our records are a vital asset and play an important role in determining how we work.

By keeping proper records, we show how and why significant decisions were made, which helps us to make better decisions in the future. They also keep us transparent and accountable by providing reliable evidence of the actions we take.

Maintaining our records properly is a requirement of many legislative acts – including the General Data Protection Regulation and the Freedom of Information Act – and also a requirement of our auditory and regulatory framework.

But records management is more than just a legal necessity. Through good practice, we save time and space, reduce risk, improve efficiency, and increase security. In other words, it makes us better at what we do.

That's why, in every format – from a simple email to a hard copy policy document – we make sure we manage records in a consistent, controlled way.

To see all our policies, procedures – or to contact our team – visit our Records Management and Information Governance pages.