Support on the Spot is a trusted provider of Cloud and disaster recovery solutions for businesses.
Operating from the Portsmouth Technopole, the team cover the whole of the UK and also work in Spain and New York.
Rising through the ranks
We spoke to Liam Griffiths, Marketing Manager at Support on the Spot, who has been with the team since 2016 and rose through the ranks, first joining as a helpdesk technician, but then quickly progressing to team leader before being appointed as the Marketing Manager in March 2020.
While recruitment has been critical to the company’s growth in recent years, so too has been the development of their existing staff.
Developing talent within
The company’s focus on developing the talent they have within includes valuing the existing team members' professional development and giving them clear opportunities for each individual's career development.
The company have also just promoted Tom Carter, a former helpdesk member, to Managing Director.
Continuous learning and development
Liam said: "In the IT sector, learning has to be almost continuous as there's a constant stream of new products being released."
Liam and his colleague Joel have both recently completed accredited training for Windows Virtual Desktop (Microsoft’s Cloud-based desktop and virtual app service).
Liam said: “Support on the Spot is dedicated to providing great customer service. Having worked on the helpdesk myself, I know our customers really well and what they value about our service. They love the fact that we assist them quickly and efficiently so they can get back to work rather than get stuck with IT issues. We started out working for a lot of recruitment companies and have continued to advance in this sector as we are trusted to keep IT systems going and keep our customers smiling, which is so important in the fast-paced world of recruitment.
“Our support team provides a friendly and personal one-to-one customer experience. We go the extra mile to make sure your IT questions and problems are dealt with and resolved.”
Support on the Spot are ISO accredited and offer the following services:
- IT support and helpdesk
- Hosting
- Hardware
- Microsoft Office 365
- Veeam backup and replication
- Site surveys
- Cybersecurity
- Expert consultancy and project management for clients looking to undertake large-scale capital IT projects.
The future
Liam tells us that with Windows 7 becoming ‘end of life’, the time is right for the public sector to move into the Cloud and onto Windows Virtual Desktop. He says that this will help them enormously with their IT provision and should help to make savings.
If you are looking for support on the spot for any of the above services, please contact Liam on 0800 1017 150.
Support on the Spot is a member of Innovation Connect, based in our Portsmouth Technopole office space.
We’ve been at the Portsmouth Technopole since 2013 and about 18 months ago upgraded into a new larger office on the ground floor to better accommodate our growing team. We love the social aspects at the Portsmouth Technopole like the monthly beer and pizza meetups. The reception team are great, really professional and supportive.