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Clearing hotline – 023 9284 8090

Sail through Clearing with these 7 steps

UCAS Clearing 2019 opened on 5 July. You can use Clearing if any of the following apply to you:

  • You don't get the exam results you need for your firm (first) or insurance (second) choice courses
  • You don’t hold any offers
  • You’re applying for the first time
  • You've accepted an offer but change your mind about the course you want to do

Ready to contact us? Call our Clearing Hotline on +44 (0)23 9284 8090.

Not quite ready or need to know what to do once you get an offer? Read this step-by-step guide to applying through Clearing.

How to apply through Clearing

Applying through Clearing might seem complicated or overwhelming at first, but it's a simple process when you break it down into these steps:

1. Prepare yourself

There's lots you can do before Clearing starts. Our guide on preparing for Clearing 2019 covers what to do before you contact universities, including how to make a shortlist of courses and universities and what questions to ask when you get in touch.

We've also created a free Clearing help sheet (PDF) that you can download and print off to help shortlist courses and universities.

It's best to do this in the days or weeks before Clearing starts, even if you're confident about your exam results. But don't panic if you haven't thought about Clearing in advance – even spending a few minutes preparing yourself before you contact unis puts you in a great position.

If you're feeling overwhelmed, you can bookmark our guide on how to beat stress and anxiety during Clearing, and press play on the Spotify playlist we made you to help you stay positive during Clearing.

2. Check Clearing course vacancies regularly

The availability of courses changes rapidly in Clearing, so you need to keep an eye on the latest vacancies.

We keep an up-to-date list of courses in Clearing. You can also see all Clearing vacancies on the UCAS website and on university websites.

3. Contact universities and get offers

Contacting a university during Clearing is like a job interview. You need to make sure you're comfortable and have all the information you need to hand so you can show yourself in your best light.

Most universities need you to call them but you can contact some by email and social media too.

To contact us and apply through Clearing, call us on +44 (0)23 9284 8090

Our Clearing hotline is open 9.00am–5.00pm (Monday to Thursday) and 9.00am–4.00pm (Friday).

Getting an offer

When you get an offer, ask for written confirmation and check for how long the offer stands.

Most universities give you a timeframe of 12–48 hours in which to formally accept a verbal or written offer in Clearing. So you should have a bit of time to contact other universities and consider your options before you accept.

If we make you an offer by phone, online chat or direct message on Facebook or Twitter, we confirm it by email. We'll give you 24 hours to accept it.

We'll ask you to read through our Clearing terms and conditions before you accept an offer.

Starting in 2020 instead of 2019

If you want to take a year out before you start your course, we consider ‘deferred entry’ for some courses during Clearing.

We'll let you know if this option is available for your chosen course when you contact us.

Tips for contacting universities during Clearing

  • Find a quiet, comfortable space with good phone and Web access, away from distractions
  • If you applied through UCAS, have your UCAS Personal ID and login details for UCAS Track if possible (but don't worry if you don't have these to hand)
  • Keep a list of questions to ask so you get the information you need to make the right choice
  • Have an idea of what to say to stand out, such as highlighting your qualities and experience
  • If you're thinking of studying a different course to your original application, let the advisor know what area you're interested in and why – they can talk about courses they offer
  • Keep a notepad nearby to jot down information about your conversations – write down the person's name and a summary of what you discussed including any deadlines for accepting an offer or getting back to them
  • Contact universities yourself – don't ask a parent, teacher or friend to call, unless you absolutely must
  • Be prepared for a telephone interview with a lecturer as some courses might require this
  • Don't give up if the first few universities on your shortlist don’t offer you a place – stay positive and keep calling
  • If your first choice says no, give them another call, as entry requirements can change during Clearing
  • Don't forget to take breaks – get some fresh air and eat regularly to keep your energy levels up
  • Download and print our free Clearing help sheet (PDF) to list the contact details you'll need on the day

4. Accept an offer

Accepting an offer through UCAS

If you applied to university through UCAS, you can accept an offer in UCAS Track. Remember that you can only accept one offer in UCAS Track, so don't be too hasty in making your decision.

If you have any difficulty adding your Clearing choice in Track, or you've missed the deadline, let the university know as soon as possible.

Accepting an offer if you didn't apply through UCAS

If we offer you a place and you didn't apply through UCAS, follow the link in your email confirmation and complete our online Record of Prior Acceptance form to accept it.

Sending proof of qualifications

UCAS sends us results for most types of qualifications as soon as they’re available. So you usually don’t have to do anything when you get your results if you applied through UCAS.

We'll tell you if you do need to send us your results because you applied to us directly or UCAS can’t send them to us.

portsmouth clearing accommodation

5. Sort out your accommodation

Your next step after accepting an offer is to sort out where you're going to live. After all, it's only a matter of weeks until you start your course.

When you contact us about Clearing, we'll give you all the details you need about your accommodation options and put you in touch with a student housing adviser if you need help finding somewhere to live.

You can also contact our Student Housing team by calling +44 (0)2392 843 214 or emailing

6. Update your student finance application

If you're from England

If you've already applied for your student loan and you go through Clearing, you need to log into your account and go to Your Account > Change your application > University/college course to update your details. Student Finance England will re-assess your application and let you know if there are any changes to the amount you'll get. 

If you haven't applied for a student loan yet, don't panic. Apply as soon as you can through Student Finance England. Just bear in mind that applications take at least 6 weeks to process, so you might not get all your money in time for the start of your course. However, Student Finance England does its best to give you some of your loan as close to the start of your course as possible.

If you're from Scotland, Wales, Northern Ireland, Jersey, Guernsey or the Isle of Man

If you’re from Scotland, Wales, Northern Ireland, the Channel Island or Isle of Man, you can update your details and apply for student finance through your local government or education authority:

7. Get ready for your arrival at uni

Once you've formally accepted your offer, sorted your accommodation and checked your student finance application, it's time to get ready for your arrival.

Our guide to joining the university lists everything you need to do before you get here.

Contact us about Clearing

To contact us and apply through Clearing, call us on +44 (0)23 9284 8090

Our Clearing hotline is open 9.00am–5.00pm (Monday to Thursday) and 9.00am–4.00pm (Friday).

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