Patient and User Experience
To provide effective health and social care, we need to understand the needs of every sector of the population.
Our patient and user experience research looks at people’s experiences and perceptions of health, wellbeing and life in general – and by studying the experiences, challenges and needs of under-represented, vulnerable or isolated groups in society, aims to make a positive impact on patients' and users' lives.
Through our in-depth, creative and participatory research work, we're developing a better understanding of how patients, service users and family members experience healthcare services and illness.
Recent projects have seen us explore how the experiences of older people with asthma differ from those of younger people, and how young people excluded from education are reintegrated into the system.
Our work is published in Social Science journals, health journals and academic monographs, such as Social Work Education, Social Science & Medicine, and Identities: Global Studies in Culture and Power.
Much of our research takes place within the University's Ageing Network and Social Work Inclusion (SWIG) research groups, and makes use of the University's Centre for Simulation in Health and Care (CSH&C) facility – which includes a social work simulation flat where professionals and service users can experience real time simulations of complex social issues.
Partnerships and funders
We're national leaders in service user involvement in social work education and creativity and social pedagogy, and have partnerships with other universities, local community and voluntary organisations, and statutory bodies delivering services across the social care and health spectrums.
We also work with the Portsmouth Trials Technologies Unit to provide the patient perspective on new treatments and approaches – and our work is funded by major organisations such as the Economic and Social Research Council (ESRC) and National Institute for Health Research (NIHR).
Recent publication highlights include
Identities (2017), 24:6, p.720-740, DOI: 10.1080/1070289X.2017.1379927, Annabel Tremlett
Social Work Education (2016) 36:2, p.154-171, DOI: 10.1080/02615479.2016.1254769, Kieron Hatton
Patient Experience Journal, Volume 6, Issue 1 (2019) pp. 10-18, Jennifer K. Roddis, Immy Holloway, Carol Bond, Kathleen T. Galvin
Discover our areas of expertise
We're exploring how new technology – including the use of robots in surgery – can improve patient care in acute (hospital-based) and emergency contexts.