Dental Academy patient services
Although many COVID-19 restrictions were lifted in England on the 19 of July, all Infection prevention and control measures – such as social distancing and wearing a face covering – remain in place for all healthcare settings including dentistry.
There are very good reasons for this – everyone needs to be able to access dental treatment, including those who are clinically vulnerable, and members of our dental team of course need to be able to protect themselves too, not least to ensure we can stay open and continue to provide services to all of our patients.
The number of patients we can see at any one time continues to be limited to ensure the safety of patients, staff and students.
Changes in the practice
- You'll receive a pre-appointment screening telephone call the day before your appointment where we'll check your health status and provide you with more information regarding your visit.
- Unfortunately, we can only allow patients to enter the building. We therefore ask that you come unaccompanied or, if being driven to your appointment, that the driver remains in the car. (Paediatric patients should attend with 1 parent only)
- You'll be asked to remain outside the building before your appointment either in your car or a designated outside waiting area. You'll be called in to the building when it's time for your appointment. Those with limited mobility will be able to come in to the waiting area.
- You should wear a mask to the appointment if you have one. All patients will have their temperature checked before entering the building. If your temperature is 37.8 Celsius or above, you'll not be allowed to enter; your appointment will be cancelled and you'll need to return home and apply for a test online.
- Once inside the building you'll be asked to sanitise your hands and put on a mask (if you're not already wearing one). A nurse will then escort you up to the clinic. At the end of your appointment you will not return to reception but will be escorted to an alternative exit. There will be a hand sanitisation point at the exit.
Patients are asked to call the Dental Academy on +44 (0)23 9284 5285 if you develop symptoms of COVID-19 in the 14 days after your appointment.
Operated under an NHS contract and located in the University's Dental Academy, our dental practice is where our dental students can provide high-quality dental care to patients, for free, under the supervision of our qualified staff.
Our student dental teams are skilled at their work but operate slower than qualified professionals, so appointments can take longer than expected.
You can access our dental services if:
- You don't currently have a dentist
- You're available during the day for long appointments, typically around 1.5 hours
- You can come to multiple appointments
Treatments you can get as one of our patients:
- Fillings and preventative treatment
- Gum treatment
- Crowns and bridgework
- Root canal fillings
- Oral health promotion
Please visit our page on the NHS website to find out if we're currently accepting patients.
Supervised by our qualified staff, our students in the clinic offer free dental treatment
Based within our Dental Academy, our clinic is a modern dental practice where our students develop their dentistry skills
Opening hours and contact information
The Dental Academy is open 9.00am – 5.00pm Monday to Thursday, and until 4.00pm on Fridays. We are closed on weekends.
You can contact the Dental Academy at 023 9284 5285.
We're continually improving our patient services. At the end of each course of treatment we encourage our patients to share their experiences with us. We ask our patients for their views and opinions through our patient satisfaction surveys to see where we can improve.
Patient comments and satisfaction ratings are collected and put together in bi-annual reports which are shared with all staff, students and NHS England. These reports can also be seen by patients and members of the public online and on display in our waiting area.
Dental Services Privacy Notice
The Dental Academy is committed to using your personal data responsibly. Our Privacy Notice explains what personal data the practice holds, why we hold and process it, who we might share it with and your rights and freedoms under the Law.
For more information on your rights, read our Individual Rights Request Information document.
Information for GDPs
A minimum of one course of treatment and a maximum of two courses will be offered with the aim of leading to stabilisation of disease.
Details of the patient’s smoking history and current level of oral hygiene must be included on referral.
- Basic Periodontal Examination (BPE) scores of 2, 2*, 3*, 4 or 4* in at least 2 sextants
- BPE scores of 1 or 1*
- patients requiring specialist periodontal care should be referred directly to a specialist periodontal care provider and not to the Dental Academy
- conventional endodontics on all teeth if appropriate (i.e. restorable or of strategic value to the restorative care of the patient)
- teeth requiring retreatment, removal of posts or apicectomy are outside the scope of treatment at the Dental Academy
- if the tooth is unrestorable, the patient will be referred back with extraction recommended
- extractions which are appropriate for primary care and do not require hospital facilities
- surgical or potential surgical extractions of 8s
- patients receiving bisphosphonate therapy/patients considered to be at high risk of developing bisphosphonate associated osteonecrosis of the jaw (BONJ)
- patients with a highly complex medical history or anatomy
- patients who are very anxious/require sedation
- Patients requiring one or more restorations which are appropriate for primary care
- Patient can tolerate treatment under local anaesthesia
- All referrals must have recent good quality intraoral radiographs (within last six months) of teeth requiring treatment
- Patients who are very anxious/require sedation
- Patients with special needs or complex medical history
- Orthodontic assessment or orthodontic extractions
- Patients requiring general anaesthesia extraction
How to refer a patient
Please refer patients using our GDP referral forms:
All referrals should be posted to:
Dental Academy Reception
William Beatty Building Hampshire Terrace
Your patients should be made aware that failure to attend appointments will result in discharge back to their GDP.
We close during student examinations and holidays. This may delay treatments and reduce the number of referrals we can accept at these times.
For dental students
- Xmas break and assessment period: Mon 9 December 2019 - Fri 3 January 2020
- Easter break and assessment period: Mon 30 March 2020 to Fri 1 May 2020
- Summer holidays: Fri 24 July 2020 to Mon 31 August 2020
For hygiene and therapy students
- Xmas break and assessment period: Mon 16 December 2019 to Mon 20 January 2020
- Easter break: Mon 30 March 2020 to Fri 17 April 2020
- Assessment period: Mon 11 May 2020 to Fri 5 June 2020
- Summer holidays: Mon 6 July 2020 to Mon 14 September 2020