Important information about the re-opening of the Dental Practice

NHS England and the Chief Dental Officer have confirmed that dental practices can begin to provide face-to-face patient care in England from 8 June 2020.

Practices have been advised to risk assess all aspects of care before restarting, therefore different practices and dental schools will open at different times. The Dental Academy aims to resume face to face patient care from the end of June. Initially, this will be very limited as we want to make sure it's safe for our patients, staff and students. Patients will be contacted based on a priority list we've created which includes people who need urgent care and/or were in the middle of treatment.

Changes in the practice

When you come to the practice you'll notice several changes, including strict social distancing measures and enhanced protection for patients, students and staff.

  • You'll receive a pre-appointment screening telephone call the day before your appointment where we'll check your health status and complete all necessary paperwork.
  • Unfortunately, we can only allow patients to enter the building. We therefore ask that you come unaccompanied or, if being driven to your appointment, that the driver remains in the car. (Paediatric patients should attend with 1 parent only)
  • Please do not arrive early for your appointment and do not bring any bags, rucksacks, briefcases etc. as these can't be taken into the clinic and there's nowhere to leave them.
  • You'll be asked to remain outside the building before your appointment either in your car or a designated outside waiting area. You'll be called in to the building when it's time for your appointment. Those with limited mobility will be able to come in to the waiting area.
  • You should wear a mask to the appointment if you have one. All patients will have their temperature checked before entering the building. If your temperature is 37.8 Celsius or above, you'll not be allowed to enter; your appointment will be cancelled and you'll need to return home and apply for a test online.
  • Once inside the building you'll be asked to sanitise your hands and put on a mask (if you're not already wearing one). A nurse will then escort you up to the clinic. At the end of your appointment you will not return to reception but will be escorted to an alternative exit. There will be a hand sanitisation point at the exit.
  • Although there will be toilet facilities available, we're asking all patients to only use them if really necessary.

Patients are asked to call the Dental Academy on +44 (0)23 9284 5285 if you develop symptoms of COVID-19 in the 14 days after your appointment.

Thank you for the patience and we look forward to seeing you soon.

Operated under an NHS contract and located in the University's Dental Academy, our dental practice is where our dental students can provide high-quality dental care to patients, for free, under the supervision of our qualified staff.

Patient care

Our student dental teams are skilled at their work but operate slower than qualified professionals, so appointments can take longer than expected.

You can access our dental services if:

  • You don't currently have a dentist
  • You're available during the day for long appointments, typically around 1.5 hours
  • You can come to multiple appointments

Treatments you can get as one of our patients:

  • Fillings and preventative treatment
  • Gum treatment
  • Crowns and bridgework
  • Dentures
  • Root canal fillings
  • Oral health promotion

Patient applications

Please visit our page on the NHS website to find out if we're currently accepting patients.

Two dental students work on patient

Supervised by our qualified staff, our students in the clinic offer free dental treatment

Three dental students working on model patient

Based within our Dental Academy, our clinic is a modern dental practice where our students develop their dentistry skills

Opening hours and contact information

The Dental Academy is open 9.00am – 5.00pm Monday to Thursday, and until 4.00pm on Fridays. We are closed on weekends.

You can contact the Dental Academy at 023 9284 5285.

Patient Satisfaction

We're continually improving our patient services. At the end of each course of treatment we encourage our patients to share their experiences with us. We ask our patients for their views and opinions through our patient satisfaction surveys to see where we can improve.

Quarterly reports

Patient comments and satisfaction ratings are collected and put together in bi-annual reports which are shared with all staff, students and NHS England. These reports can also be seen by patients and members of the public online and on display in our waiting area.

Dental Services Privacy Notice

The Dental Academy is committed to using your personal data responsibly. Our Privacy Notice explains what personal data the practice holds, why we hold and process it, who we might share it with and your rights and freedoms under the Law.

For more information on your rights, read our Individual Rights Request Information document.

Make an individual rights request

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Information for GDPs


Due to the restrictions of social distancing on our open plan clinics we cannot currently accept any GDP referrals. We are unlikely to do so until, at the earliest, January 2021.

Please check this web page for future updates.

We're currently accepting referrals for:

Referral criteria:

A minimum of one course of treatment and a maximum of two courses will be offered with the aim of leading to stabilisation of disease.

Details of the patient’s smoking history and current level of oral hygiene must be included on referral.

Acceptance criteria:

  • Basic Periodontal Examination (BPE) scores of 2, 2*, 3*, 4 or 4* in at least 2 sextants


  • BPE scores of 1 or 1*
  • patients requiring specialist periodontal care should be referred directly to a specialist periodontal care provider and not to the Dental Academy

Acceptance criteria:

  • conventional endodontics on all teeth if appropriate (i.e. restorable or of strategic value to the restorative care of the patient)


  • teeth requiring retreatment, removal of posts or apicectomy are outside the scope of treatment at the Dental Academy
  • if the tooth is unrestorable, the patient will be referred back with extraction recommended

Acceptance criteria:

  • extractions which are appropriate for primary care and do not require hospital facilities


  • surgical or potential surgical extractions of 8s
  • patients receiving bisphosphonate therapy/patients considered to be at high risk of developing bisphosphonate associated osteonecrosis of the jaw (BONJ)
  • patients with a highly complex medical history or anatomy
  • patients who are very anxious/require sedation

Acceptance criteria:

  • Patients requiring one or more restorations which are appropriate for primary care
  • Patient can tolerate treatment under local anaesthesia
  • All referrals must have recent good quality intraoral radiographs (within last six months) of teeth requiring treatment


  • Patients who are very anxious/require sedation
  • Patients with special needs or complex medical history
  • Orthodontic assessment or orthodontic extractions
  • Patients requiring general anaesthesia extraction

How to refer a patient

Please refer patients using our GDP referral forms:

All referrals should be posted to:

GDP Referrals
Dental Academy Reception
William Beatty Building Hampshire Terrace

Your patients should be made aware that failure to attend appointments will result in discharge back to their GDP.


We close during student examinations and holidays. This may delay treatments and reduce the number of referrals we can accept at these times.

For dental students

  • Xmas break and assessment period: Mon 9 December 2019 - Fri 3 January 2020
  • Easter break and assessment period: Mon 30 March 2020 to Fri 1 May 2020
  • Summer holidays: Fri 24 July 2020 to Mon 31 August 2020

For hygiene and therapy students

  • Xmas break and assessment period: Mon 16 December 2019 to Mon 20 January 2020
  • Easter break: Mon 30 March 2020 to Fri 17 April 2020
  • Assessment period: Mon 11 May 2020 to Fri 5 June 2020
  • Summer holidays: Mon 6 July 2020 to Mon 14 September 2020

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