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Professional Communication research

Explore our work in professional communication, one of our areas of expertise in Linguistics

Our professional communication research explores how spoken and written language is used in workplaces, to develop relationships and to achieve institutional objectives. 

There's a growing need for professionals in the workplace to exchange information and build relationships quickly, despite differences in languages and culture – and our research is identifying ways to build these skills and implement them effectively.

The results of our work can have a positive impact in the lives of people, professionals and society. For example, we're researching the type of language that helps build positive relationships when working in teams. We're also exploring issues such as how doctors can encourage patients to follow specific procedures, or how written product information can be made clearer for consumers.

Our staff are members of the Institute of Scientific and Technical Communicators, and the Materials Development Association. They have expertise in materials evaluation and writing. technical communication and intercultural communication.

Our research covers the following topics

  • Learning materials evaluation
  • Language needs analysis
  • Language for specific purposes
  • Discourse analysis
  • Sociolinguistics
  • Pragmatics
  • Technical communication
  • Intercultural communication


We use quantitative research methods such as corpus analytics to develop lexical profiles for professional documents. We also make use of qualitative research techniques, including discourse analysis and grounded theory, to examine face-to-face interactions in healthcare settings.


Our work is regularly published by leading academic journals and presented at industry conferences, including MATSDA (Materials Development Association Conference), and COMET Conference on Communication, Medicine and Ethics.

Discover our areas of expertise

Professional communication is 1 of our 6 areas of expertise within our Linguistics research area. Explore the others below.

Research groups

We're researching what happens as speakers and writers cross the boundaries of language systems or transgress the rules within them.

Interested in a PhD in Languages and Linguistics?

Browse our postgraduate research degrees – including PhDs and MPhils – at our Languages and Linguistics postgraduate research degrees page.