Student smiling in sunny Portsmouth

Feeling nervous ahead of calling us about Clearing? This blog will help you prepare and know what to say when you ring us on or around Results Day.

During the Clearing process, you’ll need to call us so we can confirm that you're eligible for the course you're interested in, and make sure there’s room for you.

You'll get through to someone in our friendly Clearing team, who will make note of your details and confirm your grades. They might ask you some Clearing phone call questions to determine whether the course is right for you.

We understand that making a Clearing phone call can be nerve-wracking, especially on a day like Results Day. To make the experience as positive as possible, read our tips and tricks below to help you prepare. And, remember the person on the other end wants to help you.

How to prepare for a Clearing phone call

Clearing Hotline: 023 9284 8090

Apply now through Clearing

If you have your results, you can apply directly to us now to start in September 2024.

Apply now

Before calling us, we recommend:

  • Doing some research. Read the course modules, learn about our Uni clubs and societies, find out a bit about Portsmouth and have a look at our accommodation. Knowing about these things will help you answer additional Clearing questions when you call us. 
  • Writing notes. Have a pen and paper handy to jot down important information. You may be asked to phone us back at a certain time, or you may want to write down points to remember before you ring.  
  • Practising with a friend or relative. Run through what you want to say with someone you trust before you call us. This will help you feel more confident and practise answering some of the questions you may be asked.

If you’d rather have us call you, sign up for Priority Clearing and beat waiting in the queue.

Our top tips for a smooth Clearing phone call:

  1. Note down your UCAS ID Number, Clearing number and grades, so you have them to hand. 
  2. Have a copy of your personal statement nearby that you can refer to. 
  3. Call us in a quiet room, to minimise disruption. 
  4. Make sure your phone has enough battery. 
  5. Have a trusted friend or family member sit next to you if you need extra support, or if you want them to do the talking. You’ll need to give your permission before someone can speak on your behalf. 
  6. Don’t be afraid of changing your mind while you're talking to our Clearing team, they want to help you find the right course, wherever that might be. Feel free to thank the person on the phone for their time, then end the call and look for something else. 
  7. Discuss your enthusiasm for the course, and don’t be shy about showing off — we want to hear about your achievements.

Explore our courses in Clearing now to see what you could study.

What to say on the phone during Clearing

It's helpful to know what kinds of questions you’ll be asked, so you can prepare your answers before you call. 

Our Clearing team will likely ask you the following questions: 

  • What course are you interested in? 
  • Why do you want to study this course?
  • Why do you want to study at Portsmouth? 
  • What makes you the ideal student to study this course? (Do you have relevant experience or knowledge related to the degree)? 
  • What would you like to do once you graduate?
  • How do you stay motivated?

Before calling us or answering your phone (if we're calling you), we advise you to have some ideas on how to answer these questions.

Clearing is open now. 

Clearing Hotline: 023 9284 8090